Language Language

English English español español

E Recruit E Recruit

   Back to Results

Job Title:

Support Representative - North Canton, OH

Job Description:

Support Representative 

We are currently seeking a (Technical) Support Representative for a 12+ month contractual opportunity with our client in North Canton, OH. The qualified candidate will provide outstanding customer and technical service in support of the Managed Services customers. He/she will be responsible for interacting with the client, third party vendors as well as other departments within the organization to resolve issues using hardware and software systems through defined process and techniques. Working in a 24 hours, 7 days a week, and 365 days a year environment, the Service Operations Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved. 

SHIFT:  Monday – Friday, 8:00 a.m. – 5:00 p.m. 

Essential functions for this position include:

  • Monitoring and administering ATM fleet in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved.
  • Monitoring and administering corrective actions to ensure expedient resolution is obtained
  • Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issues
  • Documenting and providing timely updates on incidents as they occur
  • Providing technical support pertaining to client, 3rd party service providers, and field service
  • Acting as primary escalation point for internal and external customers regarding issues on ATM terminals
  • Performs related duties as required or requested by supervisor. 


  • HS Diploma or equivalent required
  • Position requires a self-motivated individual who is able to work independently or in a team environment with strong technical, analytical, communication and problem solving skills.
  • 1-3 years prior customer service / technical support desk experience
  • Knowledge of Active Directory a plus
  • Knowledge of Microsoft windows operating system
  • Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook)
  • Be able to troubleshoot issues over the phone
  • Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred,
  • Committed to providing excellent customer service in a fast paced, multi-tasking environment.
  • Strong problem solving and teamwork skills.
  • Ability to troubleshoot and solve problems with a large degree of independence
  • Capacity to meet deadlines and to work under pressure with a strong sense of accountability
  • Flexibility to work a variety of shifts, including evenings, weekends and overnights
  • Performs other related responsibilities, as assigned, to support specific department/business needs.


Job ID:

Dept ID:

North Canton, OH
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:6/14/2018


Apply for this Position

Job Title: Support Representative

Location: North Canton, OH

Job Type: Temp Position

Reference ID: 328228

Posted Date: 6/14/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact

Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)


No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.

Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application