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Job Title:

Business Relationship Manager - Round Rock, TX

Job Description:

Round Rock, TX

Business Relationship Manager

This role involves working with a Global IT team with specific requirements supporting business relationships with company's 3PL (Third Party Logistic) Vendors. This role also requires strong Managerial, written and verbal communication skills with an emphasis on the execution of any company's IT deliverables to the Facility.


Vendor Onboarding: Drives the development and execution of project plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives.

  • Ensures consistency and adherence to company's IT standards, processes, and policies for all projects
  • Manages all aspects of the project execution including: chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting
  • Facilitates and manages resource planning, cost estimation, budget development, and cost control
  • Manages the identification, resolution and escalation of project risks and issues
  • Plans and executes project communications ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members
  • May be responsible to multiple Project Managers dedicated to a common project or fewer large/highly complex customer Projects/Deliverables
  • Weekend and evening hours will be required to fulfill project meetings and delivery


Vendor Relationship Management: Accountable to the onsite Vendor Director, and as such attends the Director’s staff.

  • Is accountable for the uptime results for the Vendor facility and driving all company's IT downtime issues to closure
  • Participates fully in driving the improvements across company's IT as required to ensure project delivery and improved uptime
  • Participates and drives problem management for all critical incidents (Severity 1 / Severity 2) for the facility
  • Will track and maintain a list of all critical incidents, the root cause trigger event, the permanent resolution plan, and drives/tracks the resolution into production
  • Owns and drives Availability Management initiatives for the facility
  • Interface between company's IT and Operations management and gather requirements from business partners and compile the company's IT project roadmap
  • Manage communications both regional and global after company's IT incidents on the daily Business Pulse Calls
  • Manage communications with the Vendor facility Director and company's IT Senior Management
  • Represent the details on projects and be accountable for the deliverables of all projects into the Vendor facility
  • Accountable for driving the improvements across company's IT as required to ensure project delivery and improved uptime in the Vendor facility
  • Primary Owner for company's IT problem management for all critical incidents (severity 1 / severity 2) for the Vendor facility
  • Responsible for company' IT Availability Management for the Vendor facility
  • Works closely with the on-site Incident Manager and Control Room to resolve all company's IT issues
  • Be part of Regional and Global cross functional teams identifying areas for cross functional improvements
  • Weekend and evening hours will be required as necessary when downtime incidents occur.
  • Will adhere to all company IT Standards and SOX Compliance regulations


Job ID:

Dept ID:

Round Rock, TX
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:7/19/2018



Apply for this Position

Job Title: Business Relationship Manager

Location: Round Rock, TX

Job Type: Temp Position

Reference ID: 331137

Posted Date: 7/19/2018

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