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Job Title:

IP & Systems Engineer - Wake Forest, NC

Job Description:

Job Title - IP & Systems Engineer
Location - Wake Forest, NC - 27587
Duration – 6 Months

Job Functions: 
• Monitor event alarms in multiple systems, raise request and perform basic diagnostics of the problem and dispatch using multiple dispatch systems. 
• Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. 
• Handle internal/external customer escalations via phone, Remedy tickets, Solarwinds or email and escalate further any customer-related issues to the appropriate group or manager as necessary. 
• Understand the triage and service level agreement policies for the tickets and resolve issue within the given time frame. 
• Keep customer informed on incident/request status and progress as per defined by service level requirements. 
• Configuration and troubleshooting of networks & wireless equipment. 
Job Requirements: 
• Minimum of 3 years of hands on experience required configuring and troubleshooting of wireless networks and equipment. 
• Minimum of 2 years of experience in a technical assistance center, help desk, Network Operation Center or technical contact center environment. 
• Excellent verbal and written communications skills required. 
• Ability to work all shifts including weekends & holidays in a 7x24x365 environment. 
• Network monitoring experience - preferably with Solarwinds 
• Ability to learn in an on-the-job training environment. 
Preferred Qualifications 
• Bachelor's degree in Information Technology, Telecommunication, Networking or related field. 
• Strong customer service orientation. 
• Experienced in Cisco Meraki, Ruckus, and Aerohive 
• Experience monitoring the status of system outages and keeping management & customer informed of any changes. 
• Knowledge of NTM Remedy, SolarWinds, Oracle or other ticketing and dispatching system. 
• Experience with use of Microsoft Office Excel, Word and SharePoint. 
• Valid Cisco CCENT or CCNA Wireless certification 
• ITIL 2011 certification

Job ID:

Dept ID:

Wake Forest, NC
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:1/4/2019



Apply for this Position

Job Title: IP & Systems Engineer

Location: Wake Forest, NC

Job Type: Temp Position

Reference ID: 351357

Posted Date: 1/4/2019

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