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Job Title:

Business Process Specialist - Mountain View, CA

Job Description:

Business Process Specialist 

We are currently seeking a Business Process Specialist for a 6-month contractual opportunity with an excellent client in Mountain View, CA. As part of the Content Team, you’ll coordinate with a team of writers to document product information for a variety of audiences; these audiences include both external users and the internal agents who provide the users with 1-on-1 support via phone, email, chat, and social channels. The content creation you project manage includes information about onboarding, processes, troubleshooting, FAQs, and more. Looking across the multi-product content corpus, you’ll use metrics to identify areas of opportunity for increasing user comprehension, product adoption, and issue resolution. Along the way, you’ll align multiple stakeholders’ perspectives and create seamless, integrated deliverables. This is an individual contributor role requiring project management, delegation, problem-solving, business sense, and editorial experience. Success in this role requires experience planning documentation and coordinating production, online content development/management, and project management. 

Responsibilities

  • Work closely with Content Strategists and other subject matter experts to assess production needs, schedules, and success metrics
  • Be the platform expert for Google content management (CMS) and publishing tools / platforms
  • Collaborate with writers to produce excellent content - e.g. coach their efforts, QA their work, and jump into projects yourself as needed
  • Integrate feedback from a number of stakeholders and varying perspectives to create a cohesive, partner-focused end product
  • Spot operational patterns to continuously improve our processes 

Required Skills /Education

  • BA/BS degree in English, Communications, or related field or equivalent practical experience
  • 2+ years of experience in content production / management, service operations, and/or web development
  • Proven ability to manage multiple assignments simultaneously, work independently, and drive projects to completion with minimum guidance and high attention to detail
  • Ability to influence others and excellent written and verbal communication skills, including presentation writing and delivery
  • Strong team player with the ability to multi-task and work in a fast-changing environment 

Desired Skills:

  • Experience working with engineering and product management teams as part of the software development process
  • Experience with basic web development projects (HTML) or content management systems (CMS)

Job ID:
352085

Dept ID:
10600

Location:
Mountain View, CA
United States of America

Industry:
Information Technology / IT - Software

Job Type:
Temp Position
Folder Group ID
13

Posted Date:1/10/2019

Domain:arna

Apply for this Position

Job Title: Business Process Specialist

Location: Mountain View, CA

Job Type: Temp Position

Reference ID: 352085

Posted Date: 1/10/2019

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