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Information, Referral & Assistance Specialist - Abilene, TX

A local non-profit is looking for an Information, Referral & Assistance Specialist for their Abilene location. This person will be a results driven, compassionate individual with a clear understanding of the Abilene community and its resources. The IR&A Specialists insures that all clients are treated with respect and dignity and provides information and referral for callers and walk-in clients.

 Job Summary

This professional handles all Area Agency on Aging, Aging & Disability Resources, Ombudsman and Support Services for Veteran calls; posts call information directly into the IR&A software and assists with finding proper community resources (in all 19 counties of the Big Country) for the caller.

The average call level is 75 plus calls per day for the IR&A Specialist. The specialist will also share in office operations (i.e.: gathering and updating resource information and front desk duties).

 Desired Skills

  • Actively engage each caller
  • Understand and value communication and time management skills
  • Recognize the need to be flexible
  • Thrive in a constant learning environment
  • Embrace constructive criticism
  • Flourish in a team setting
  • Treat others with respect and dignity
  • Personal commitment to self-care
  • Work in harmony with others
  • Ability to demonstrate empathy to callers/clients
  • Problem solve
  • Listen, think, talk and type – all at the same time


  • Bi-lingual, English/Spanish applicants preferred
  • Strong multi-tasking and people skills
  • Knowledge of and experience with heavy telephone traffic and computers
  • Bachelor’s Degree or equivalent preferred
  • Human service experience preferred

Keywords: call center, customer service, human services

Job ID:

Abilene, TX

Job Type:
Full Time, Temp Position



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Information, Referral & Assistance Specialist

City, State or Zip Code: Abilene, TX

Position Type: Full Time, Temp Position

Date Posted: 3/05/2019