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Referral Management Specialist - Charleston, SC

The Referral Management Specialist reports to the Patient Access Scheduling Supervisor. Under general supervision, the Referral Management Specialist serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service. Requirements (Education, Work Experience, Licensure, Registry &/or Certifications) A Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years experience in a Medical Office, Call Center, and/or customer service business environment required. The ability to prioritize and coordinate multiple tasks in a busy environment necessary. Extensive experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in self-directed manner while interacting with customers, physicians and departmental partners. Physical Requirements

Keywords: clerical, call center, customer service

Job ID:

Charleston, SC

Job Type:
Full Time, Temp Position



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Referral Management Specialist

City, State or Zip Code: Charleston, SC

Position Type: Full Time, Temp Position

Date Posted: 3/22/2019