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Information and Referral Specialist - Abilene, TX

Advantage Resourcing is looking for a results driven, compassionate individual to work with a local non-profit. This person should have a clear understanding of the Abilene community and its resources and treat clients who call into the office, or walk-in, with respect and dignity.


  • Assure that all clients are treated with respect and dignity
  • Provide information & referral for callers and walk-in clients
  • Engage in active listening
  • Assess caller/client’s needs
  • Provide appropriate referrals and information based on their need
  • Demonstrate empathy to callers/clients
  • Problem solve with callers/clients
  • Maintain consistently high standards of call management and data entry
  • Effectively manage time with callers, walk-ins, data entry, training/continuing education, and website/resource exploration
  • Maintain quality job performance, as measured by monthly Quality Indicators


  • Conduct regular duties of an Information and Referral Specialist, including front desk duties
  • Report to Resource Team when identifying new community resources
  • Actively participate in staff/team meetings and coaching sessions
  • Regularly check emails and respond to emails in a timely manner
  • Attend community meetings as requested
  • Responsible for adherence to clean office environment
  • Adhere to Monday-Friday 10AM to 2 PM schedule
  • Work flexible/extended hours during times of disaster
  • Other duties as required by projects or as assigned


  • Excel in engaging people with active listening skills
  • Understand and value communication and time management skills
  • Recognize the need to be flexible
  • Able to thrive in a constant learning environment
  • Embrace constructive criticism
  • Flourish in a team setting
  • Personal commitment to self-care
  • Work in harmony with others
  • Listen, think, talk, and type – all at the same time


  • Strong multi-tasking and people skills
  • Knowledge of and experience with heavy telephone traffic and computers

If you looking for a professional environment where you can grow your career, don’t delay…apply today!

Keywords: receptionist, front desk, call center, information and referral, support, administrative, clerical, admin

Job ID:

Abilene, TX

Job Type:
Full Time, Temp Position



Apply for this Position

Information and Referral Specialist

City, State or Zip Code: Abilene, TX

Position Type: Full Time, Temp Position

Date Posted: 10/14/2018