Member Services Representative - Lake Charles, LA
Prominent company looking for experienced Services Representative to join a great team! Experience is key for this exciting career opportunity!
• Process over-the-counter transactions. (I.E. deposits, withdrawals, loan payments, transfers, investment checks, certificates of deposits, share draft account, etc.). Process all mail and night deposit transactions. Open all new accounts and close accounts
• Mail welcome cards. Respond to members inquires regarding their account and other credit union product and services. Cross-sell products & services during working hours.
• Control individual totals cash drawer, cash recycler(s), or cash dispenser daily. Maintain adequate supplies (copy paper, receipt paper, etc). Assist members with needed payroll deduction, ach distribution or direct deposit changes. Scan and file checks daily.
• Maintain updated addresses and account information on members (I.E. name,address change, joint owner, etc). Mailing monthly letters for Reg D, Dormant Accounts and CD Maturity Notices. Order money and balance vault and balance ATM.
• Open all mail and distribute to each department. Complete forms and work with members on all courtesy pay and NSF fee refund requests. Process Skip-A-Pays (new July 2017).
• Explain overdraft protection / transfers. Process cash advances. Complete check orders (new July 2017)
• Process all Fraud Packets and all Debit Card Disbutes. Handle all customer complaints / issues.
• Ensure requests are handled in a timely manner
• Ensure each customer received quality service.
• Observe confidentially and privacy regulations
• Excellent organizational skills and time management skills
• Must be knowledgeable of all products and services.
• Observe all security procedures
• Accepts responsibility of accuracy of personal work.
• Accepts responsibility for access to confidential data.
• Ability to be given and meet specific deadlines .
• Assist co-workers with any needed help
If you are up to the challenge and looking for excellent career opportunity apply with us today!
Keywords: Services Representative
Lake Charles, LA
Full Time, Temp Position
Apply for this Position
Member Services Representative
City, State or Zip Code: Lake Charles, LA
Position Type: Full Time, Temp Position
Date Posted: 7/27/2018