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CSR - East Greenwich, RI

Do you have Customer Service Expierence?! Apply now!

Pay Rate: $15.30/hour

Hours: 8:30AM-5:30PM

Essential Duties and Responsibilities

• Become a product and consumer expert. Acquire a deep understanding of our products, their meanings and how our fan base relates to the Brand.

• Support and consult with our consumers via the telephone, email or chat conversations for a variety of subjects related to orders, shipments, product, pricing, policy, returns, and warranty.

• Process consumer’s orders, refunds and warranty transactions timely and accurately.

• Resolve matters for customers efficiently, effectively and with great passion.

• Partner with team members on projects when needed.

• Collaborate with rest of team to properly manage customer inquiries and escalations when appropriate.

• In support of the management staff will provide training to new employees and contractors on systems, processes and product as required.

Travel

• This position requires travel; 0-25%

Qualifications and Requirements

* Candidates should have experience with LIVE CHAT

• Self-motivated, team player capable of multi-tasking in a fast-paced environment and via all contact channels including phone, chat, email.

• Proficiency in MS Office applications (Word, Power Point and Excel) and experience in web based administrative systems a plus.

• Excellent communication (verbal/written), problem solving and time management skills.

• Attention to detail and proven ability to analyze business trends to suggest improvements to the customer experience.

• Contract to hire role – minimum 6 months in contact position

• Associates degree is preferred with 2 to 3 years of customer experience preferably in a consumer Retail setting.


Keywords: Customer Service Representative, Support,

Job ID:
109-184662

Location:
East Greenwich, RI

Job Type:
Full Time, Temp Position

Posted:
7/17/2018

Contact: digna.dejesus@advantageresourcing.com

Apply for this Position

CSR

City, State or Zip Code: East Greenwich, RI

Position Type: Full Time, Temp Position

Date Posted: 7/17/2018