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Service Technician II - Vidor, TX

Advantage Resourcing is seeking a Certified HVAC Technician:

  • Experience: 3-5 years
  • Education/Certification:
  • EPA Universal HVAC Certification

Skills:

• Ability to demonstrate proficiency using AC / DC electrical multi-meter for troubleshooting

• Ability to troubleshoot mechanical issues in HVAC systems.

• Demonstrate ability to work independently and/or on a team with minimal supervision

• Ability to demonstrate excellent verbal and written communication skills

• Demonstrate ability to manage multiple tasks • Demonstrate ability to communicate with all levels of personnel

• Ability to demonstrate excellent customer service skills Description:

• Provide preventative maintenance service on production products

• Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance

• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel

• Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible. Keep service management informed of potential customer issues if unable to resolve

• Participate as a full member of a service workgroup and contribute to the groups productivity

• Demonstrate the required product proficiency by successfully completing the product training

• Use a laptop PC connect to internet, download files.

• Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level

• The FRUs may be electrical, electronic or mechanical in nature and are defined during product training

• Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records

• Manage the inventory of assigned parts, tools and any other assets provided

• Communicate with customers the status of their current service call and address any other service concerns they may have with the product

• Present a professional image in all interactions and behaviors

• Provide timely and courteous customer service to facilitate customer satisfaction

• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. Responsible for providing reliable transportation to service calls

• Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used

• The position requires the ability to lift and /or move thirty (30) pounds

***Refrigeration experience is a big plus***


Keywords: HVAC, Technician

Job ID:
109-185105

Location:
Vidor, TX

Job Type:
Full Time, Temp Position

Posted:
7/18/2018

Contact: andrea.blanchard@advantageresourcing.com

Apply for this Position

Service Technician II

City, State or Zip Code: Vidor, TX

Position Type: Full Time, Temp Position

Date Posted: 7/18/2018