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Call Center Supervisor - East Greenwich, RI

Alex and Ani is HIRING NOW - Call Center Supervisor

Are you looking for a Supervisor position?! Do you have expierence Supervising?!

If so, apply now! This may be the job for you!

Pay Range: $20-$23/hour

Essential Duties and Responsibilities:

• Recruits, selects, orients, trains, schedules, coaches and counsels Customer Experience associates and Team Leads

• Maintains key metrics, studies, evaluates and re-designs processes based upon results with focus on improving the customers experience and departmental efficiencies

• Maintains technical proficiency in subject matters related to Customer Experience functions including the Call Center, Live Chat, Social Media and Refunds

• Assists with development of the Customer Experience training manuals

• Collaborates with Director of Customer Experience for awareness of marketing events to prepare for proper staffing and education of team members

Qualifications and Requirements:

• Undergraduate degree in related field is preferred

• 3-5 years’ experience in leadership role in Customer Service is required

• Ability to be a subject matter expert in all Customer Experience and applicable media content related functions – experience on Live Chat platforms a plus

• Effective communicator – excellent written and verbal communication skills

• Exceptional interpersonal and organizational skills

• Proficient in Microsoft Office products

• Acts as back up to alternate shift supervisor as required

Must Haves:

• 3+ years supervisory experience with proven successful track record of hiring/training/developing staff.

• Strongly prefers prior experience in Customer Service, will consider marketing, retail, inside sales, etc.

• Team player – examples of team attitude in dealing with peers, management, internal customers

• Dependable, embraces shift, and fully committed to overtime and holiday coverage

• Prior experience with Live Chat or Social Media, very solid “general office skills” – MS Office, typing

 


Keywords: Call Center, Supervisor, Customer Expierence,

Job ID:
109-185133

Location:
East Greenwich, RI

Job Type:
Full Time, Temp Position

Posted:
7/19/2018

Contact: digna.dejesus@advantageresourcing.com

Apply for this Position

Call Center Supervisor

City, State or Zip Code: East Greenwich, RI

Position Type: Full Time, Temp Position

Date Posted: 7/19/2018