Call Center Supervisor - East Greenwich, RI
Alex and Ani is HIRING NOW - Call Center Supervisor
Are you looking for a Supervisor position?! Do you have expierence Supervising?!
If so, apply now! This may be the job for you!
Pay Range: $20-$23/hour
Essential Duties and Responsibilities:
• Recruits, selects, orients, trains, schedules, coaches and counsels Customer Experience associates and Team Leads
• Maintains key metrics, studies, evaluates and re-designs processes based upon results with focus on improving the customers experience and departmental efficiencies
• Maintains technical proficiency in subject matters related to Customer Experience functions including the Call Center, Live Chat, Social Media and Refunds
• Assists with development of the Customer Experience training manuals
• Collaborates with Director of Customer Experience for awareness of marketing events to prepare for proper staffing and education of team members
Qualifications and Requirements:
• Undergraduate degree in related field is preferred
• 3-5 years’ experience in leadership role in Customer Service is required
• Ability to be a subject matter expert in all Customer Experience and applicable media content related functions – experience on Live Chat platforms a plus
• Effective communicator – excellent written and verbal communication skills
• Exceptional interpersonal and organizational skills
• Proficient in Microsoft Office products
• Acts as back up to alternate shift supervisor as required
• 3+ years supervisory experience with proven successful track record of hiring/training/developing staff.
• Strongly prefers prior experience in Customer Service, will consider marketing, retail, inside sales, etc.
• Team player – examples of team attitude in dealing with peers, management, internal customers
• Dependable, embraces shift, and fully committed to overtime and holiday coverage
• Prior experience with Live Chat or Social Media, very solid “general office skills” – MS Office, typing
Keywords: Call Center, Supervisor, Customer Expierence,
East Greenwich, RI
Full Time, Temp Position
Apply for this Position
Call Center Supervisor
City, State or Zip Code: East Greenwich, RI
Position Type: Full Time, Temp Position
Date Posted: 7/19/2018