Customer Service/Technical Support - West Monroe, LA
Advantage Resourcing is looking for an experienced Customer Service/Technical Support person.
Duties and Responsibilities:
- Identifies recurring issues in POS software and develops suggested process improvements.
- Answers incoming support requests in a timely manner, following the proper processes and procedures for documenting and resolving issues.
- Provides support to users and contacts appropriate internal personnel or external vendors when further expertise is required.
- Assists with national and international projects related to POS software, including documentation, training, and deployment.
- Partners with international IT colleagues to identify, test and deliver software solutions to improve the POS and back office systems.
- Performs testing and identifies potential issues in the POS and back office applications.
- Participates in the overall maintenance of existing software solutions, including training and the deployment of changes and upgrades.
- Organization and tracking of software development by applying project management techniques.
- Utilizes change management processes to proactively identify issues impacting time-to-market of new solutions and collaborates with colleagues to overcome obstacles.
If you have this experience APPLY with us today
Keywords: Tech Support, customer service, computer
West Monroe, LA
Full Time, Temp Position
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Customer Service/Technical Support
City, State or Zip Code: West Monroe, LA
Position Type: Full Time, Temp Position
Date Posted: 8/03/2018