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Customer Service/Technical Support - West Monroe, LA

Advantage Resourcing is looking for an experienced Customer Service/Technical Support person.

Duties and Responsibilities:

  • Identifies recurring issues in POS software and develops suggested process improvements.
  • Answers incoming support requests in a timely manner, following the proper processes and procedures for documenting and resolving issues.
  • Provides support to users and contacts appropriate internal personnel or external vendors when further expertise is required.
  • Assists with national and international projects related to POS software, including documentation, training, and deployment.
  • Partners with international IT colleagues to identify, test and deliver software solutions to improve the POS and back office systems.
  • Performs testing and identifies potential issues in the POS and back office applications.
  • Participates in the overall maintenance of existing software solutions, including training and the deployment of changes and upgrades.
  • Organization and tracking of software development by applying project management techniques.
  • Utilizes change management processes to proactively identify issues impacting time-to-market of new solutions and collaborates with colleagues to overcome obstacles.

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Keywords: Tech Support, customer service, computer

Job ID:
109-185767

Location:
West Monroe, LA

Job Type:
Full Time, Temp Position

Posted:
8/03/2018

Contact: heather.savana@advantageresourcing.com

Apply for this Position

Customer Service/Technical Support

City, State or Zip Code: West Monroe, LA

Position Type: Full Time, Temp Position

Date Posted: 8/03/2018