Customer Service - Monroe, LA
Customer Service Industrial Counter Sales
- Handles customer service inbound and outbound telephone calls.
- Works with customers on a daily basis to sustain and improve business relationships.
- Uses fact-finding sales methods to customize Company programs and services to meet the customer needs and strives to obtain new business.
- Welcomes walk-in customers with a warm and friendly greeting.
- Ensures accurate account setup, maintenance, and the closing of all customer account information in computer system.
- Adheres to the delivery and service guidelines when placing orders in computer system.
- Provides first call resolution for all customer inquiries.
- Handles all customer complaints / issues by following our customer complaint resolution policy.
- Performs soft collections for customers on credit hold or past due.
- Completes assigned work lists.
- Adheres to cash handling guidelines
- Handles accounts payable
- Handles BOL daily and monthly reconciliation in computer program.
- Adheres to month end inventory policy and procedures including inventory spreadsheet.
- Supports customer service related assignments to achieve company goals.
- High School Diploma or equivalency.
- 1 year Customer service experience.
- Basic accounting skills.
- Strong organizational skills.
- Strong typing and data entry experience.
- Proven telephone communication skills.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Ability to get along with others and work within a team environment.
- Genuine commitment to providing superior customer service.
Flexible to work a Mon-Fri 7a-4p & 8a-5p schedule. Must possess excellent people skills, good personality, be organized & energetic. Customer Service - in person & telephone. .. Basic computer knowledge. Perform all types of clerical duties
Keywords: customer service, sales, retail, counter sales, price, cashier, cash handling
Full Time, Temp Position
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City, State or Zip Code: Monroe, LA
Position Type: Full Time, Temp Position
Date Posted: 10/31/2018