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Customer Service - Monroe, LA

Customer Service Industrial Counter Sales

Essential Functions:

  • Handles customer service inbound and outbound telephone calls.
  • Works with customers on a daily basis to sustain and improve business relationships.
  • Uses fact-finding sales methods to customize Company programs and services to meet the customer needs and strives to obtain new business.
  • Welcomes walk-in customers with a warm and friendly greeting.
  • Ensures accurate account setup, maintenance, and the closing of all customer account information in computer system.
  • Adheres to the delivery and service guidelines when placing orders in computer system.
  • Provides first call resolution for all customer inquiries.
  • Handles all customer complaints / issues by following our customer complaint resolution policy.
  • Performs soft collections for customers on credit hold or past due.
  • Completes assigned work lists.
  • Adheres to cash handling guidelines
  • Handles accounts payable
  • Handles BOL daily and monthly reconciliation in computer program.
  • Adheres to month end inventory policy and procedures including inventory spreadsheet.
  • Supports customer service related assignments to achieve company goals.


  • High School Diploma or equivalency.
  • 1 year Customer service experience.
  • Basic accounting skills.
  • Strong organizational skills.
  • Strong typing and data entry experience.
  • Proven telephone communication skills.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Ability to get along with others and work within a team environment.
  • Genuine commitment to providing superior customer service.


Flexible to work a Mon-Fri 7a-4p & 8a-5p schedule. Must possess excellent people skills, good personality, be organized & energetic. Customer Service - in person & telephone. .. Basic computer knowledge. Perform all types of clerical duties

Keywords: customer service, sales, retail, counter sales, price, cashier, cash handling

Job ID:

Monroe, LA

Job Type:
Full Time, Temp Position



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Customer Service

City, State or Zip Code: Monroe, LA

Position Type: Full Time, Temp Position

Date Posted: 10/31/2018