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Roadside Dispatcher - New Orleans, LA

Road Side Assistant Dispatcher

Growing Road Side Assistant Company in New Orleans East is currently seeking full-time dispatchers. Great team spirit with a casual but professional environment. The Ideal candidate will be an excellent communicator with the ability to remain calm and composed, especially in emergency situations.  Must have critical thinking skills to take appropriate action with little supervisor. If you possess excellent customer service skills, on the job training may be considered.


Dispatcher will assist drivers in a courteous, timely manner to expedite Roadside assistant, resolve any conflict that may arise out of customer concern, wait time, overall service of the Road Side Technician.  Will track call using dual monitors and take ownership of entire call from initial contact close out of the call.


Job Expectations:


Work within strict deadlines in a timely and courteous manner

Respond to service request and emergencies in a timely, caring, and understanding manner

Answer all calls professionally

Accountable for complete desk operation

Prioritize calls based on various criteria’s such as weather, traffic, safety, etc.

Monitor dual computer screens to maintain continual awareness of overall status of call

Communicate with Service Technician at all time to confirm ETA, etc.

Knowledge of procedures and guidelines for emergency situations

Follow all SOP’s and Protocol of the company

Motivation to improve skills, knowledge and professional standings

Data Entry Skills


Excellent customer service skills.
Ability to multitask and problem solve efficiently under pressure.
Positive attitude, strong work ethic, and a team player.
Open availability for scheduling – nights and weekends are a must

Problem Solving

Ability to Self-Manage

Active Listening

Conflict Resolution

Excellent Organizational Skills


Several Schedules Available






Keywords: dispatcher,call center,road service,customer service,adminstrative,

Job ID:

New Orleans, LA

Job Type:
Full Time, Temp Position



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Roadside Dispatcher

City, State or Zip Code: New Orleans, LA

Position Type: Full Time, Temp Position

Date Posted: 10/26/2018