Roadside Dispatcher - New Orleans, LA
Road Side Assistant Dispatcher
Growing Road Side Assistant Company in New Orleans East is currently seeking full-time dispatchers. Great team spirit with a casual but professional environment. The Ideal candidate will be an excellent communicator with the ability to remain calm and composed, especially in emergency situations. Must have critical thinking skills to take appropriate action with little supervisor. If you possess excellent customer service skills, on the job training may be considered.
Dispatcher will assist drivers in a courteous, timely manner to expedite Roadside assistant, resolve any conflict that may arise out of customer concern, wait time, overall service of the Road Side Technician. Will track call using dual monitors and take ownership of entire call from initial contact close out of the call.
Work within strict deadlines in a timely and courteous manner
Respond to service request and emergencies in a timely, caring, and understanding manner
Answer all calls professionally
Accountable for complete desk operation
Prioritize calls based on various criteria’s such as weather, traffic, safety, etc.
Monitor dual computer screens to maintain continual awareness of overall status of call
Communicate with Service Technician at all time to confirm ETA, etc.
Knowledge of procedures and guidelines for emergency situations
Follow all SOP’s and Protocol of the company
Motivation to improve skills, knowledge and professional standings
Data Entry Skills
Excellent customer service skills.
Ability to multitask and problem solve efficiently under pressure.
Positive attitude, strong work ethic, and a team player.
Open availability for scheduling – nights and weekends are a must
Ability to Self-Manage
Excellent Organizational Skills
Several Schedules Available
Keywords: dispatcher,call center,road service,customer service,adminstrative,
New Orleans, LA
Full Time, Temp Position
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City, State or Zip Code: New Orleans, LA
Position Type: Full Time, Temp Position
Date Posted: 10/26/2018