IT Systems Analyst - Woodstock, CT
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Summary of the role:
Maintaining, supporting and upgrading where necessary to companies core infrastructure under the direction of the IT Manager.
Manage and support the Tech Desk to enable the support team to carry out tasks effectively and efficiently.
Hours of work: • This is a full time salary exempt position. • During shut down weeks when there are major IT projects and system maintenance taking place hours are likely to be more flexible to suit the work load.
Line Manager Responsibility: In the absence of the IT Manager this position will be responsible for monitoring key infrastructure performance and assigning tasks to IT staff as needed.
Key roles and responsibilities: • Under direction of the IT Manager cover off all aspects of development, support and maintenance of the core IT network and infrastructure, utilizing the below technical skills • With the MSS: o Manage all incoming IT support tickets or calls and direct to the necessary support person as necessary. o Support account requests and changes for Email, network and software. • Be available via phone (mobile or landline) during normal work hours • Manage updates and fixes to various systems outside normal staff working hours as appropriate, providing direction for the IT Support Specialists • In co-operation with the IT Manager, provide a schedule of works and estimated timescales for major upgrades and changes to all aspects of the IT environment during shut down periods, ensuing that projects get completed on time with the minimum of disruption. Hours of work are likely to be very different than those during term time
Experience / Qualifications: • Bachelor’s degree or equivalent experience • Confident in ability to deliver deadlines to relevant audiences • Good interpersonal skills and able to communicate on all levels with not only IT staff but senior management and general staff members both orally and in writing Technical Skills for Assistant IT Manager (this is by no means exhaustive but covers wide range): Essential: • Windows Server • Active Directory and GPO design & management • Virtualisation • SQL Server • MS Windows current and past versions • LANs, WANs, TCP/IP, Routing, VPN’s, Firewall • Rack mounted servers / switches / routers and other associated hardware • Wireless network setup, management and security • Installation of 3rd party applications, including push installs • Ability to troubleshoot & repair server & PC hardware • Awareness of mainstream mobile technologies, including tablets (e.g. iPad, Nexus, etc) • Line support experience • To foster and maintain good working relationships, acting as a courteous, friendly and business-like member of the team. • Must have an understanding of ISO standards and comply with all other regulatory requirements.
Keywords: LAN, WAN, TCP, IT, Analyst, ISO, Network
Full Time, Career Position
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IT Systems Analyst
City, State or Zip Code: Woodstock, CT
Position Type: Full Time, Career Position
Date Posted: 11/28/2018