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Bilingual Customer Service Rep - Ruston, LA

Local company seeking Bilingual Customer Service Respresentative

to join their team!

This bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers.

Job Duties Include:

  • Answer customers’ calls in a professional manner and eagerly assist the customers’ needs.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Recognize opportunities to up-sell accounts; explaining new features.
  • Forwarding complaints and issues in a professional and timely manner.
  • Transferring calls to Shift Leads as needed, such as calls that require escalation due to questions or complaints.
  • Additional job duties as necessary.

Skills & Qualifications:
-Knowledge of customer service principles and practices.

-Excellent data entry and  keyboard skills.

-Excellent verbal and written communication skills.

-Strong ability to listen.

-High energy level and ability to work under pressure.

-Maintains a professionalism in rushed situations.


Keywords: bilingual, customer service, call center, CSR

Job ID:
109-193158

Location:
Ruston, LA

Job Type:
Full Time, Temp Position

Posted:
3/05/2019

Contact: annabelle.browning@advantageresourcing.com

Apply for this Position

Bilingual Customer Service Rep

City, State or Zip Code: Ruston, LA

Position Type: Full Time, Temp Position

Date Posted: 3/05/2019