Bilingual Customer Service Rep - Ruston, LA
Local company seeking Bilingual Customer Service Respresentative
to join their team!
This bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers.
Job Duties Include:
- Answer customers’ calls in a professional manner and eagerly assist the customers’ needs.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Recognize opportunities to up-sell accounts; explaining new features.
- Forwarding complaints and issues in a professional and timely manner.
- Transferring calls to Shift Leads as needed, such as calls that require escalation due to questions or complaints.
- Additional job duties as necessary.
Skills & Qualifications:
-Knowledge of customer service principles and practices.
-Excellent data entry and keyboard skills.
-Excellent verbal and written communication skills.
-Strong ability to listen.
-High energy level and ability to work under pressure.
-Maintains a professionalism in rushed situations.
Keywords: bilingual, customer service, call center, CSR
Full Time, Temp Position
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Bilingual Customer Service Rep
City, State or Zip Code: Ruston, LA
Position Type: Full Time, Temp Position
Date Posted: 3/05/2019