Customer Care Specialist - Peachtree City, GA
MUST HAVE 1+ YEAR CALL CENTER EXPERIENCE TO BE CONSIDERED!
Apply Client’s “world class” customer service philosophy to our indirect customer base mainly composed of consumers who inquire about our products. Identify and handle the indirect consumer / customer inquiries via telephone, email or any other form of communication, completely, timely and accurately.
Embrace and support growing business demands in a changing environment Various projects as requested Awareness and compliance of Company Policies and Procedures Provide proper documentation of consumer / customer inquiries within Client’s established tracking system to manage customer needs, issues and resolution.
Identify callers needing assistance from other departments and provide a “one-time” transfer to the appropriate department or individual within the department in the most professionally based standard practice.
Uses available technologies and/or product literature and follows established processes to ensure accuracy and operational effectiveness in the handling of customer inquires.
Develop additional skill sets and enhance knowledge of complete Customer Care functions. Accurately enter and process all parts orders within the parts order entry system.
Effectively interact closely with Purchasing in identifying the need and timely ordering of parts to replenish inventory.
Respond to customer telephone and fax inquiries regarding spare parts availability, pricing and/or order status to maintain positive levels of service response to our customers.
Assist customers in determining parts needed.
Respond to distributor/customer requests for up-to-date parts lists, and pricing.
Process paperwork timely for parts order credits issued due to shipping damage, incorrect shipments, etc.
Maintain detailed and current knowledge of the Company’s products and parts.
Benefits offered at time of hire.
Keywords: Customer Service, Call center
Peachtree City, GA
Full Time, Temp Position
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Customer Care Specialist
City, State or Zip Code: Peachtree City, GA
Position Type: Full Time, Temp Position
Date Posted: 9/21/2018