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Job Title:

Japanese Bilingual Customer Services - Torrance, CA

Job Description:

Japanese Bilingual Customer Service Agent 

Language Skill Required: Japanese - Proficient 
Experience Required: None
Work Conditions: Full-time position, non-exempt
Work Hours: 4 hours or 8 hours shifts between 5:00 am to 6:00 pm, including weekends and holidays
Salary Range: $15.00/hour
Work Location: Torrance, CA
Benefits: Medical, Dental, Vision Insurance, 401 (k), Travel Discount

The major global airline company is looking for a Japanese bilingual customer service agent.
This position is responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs and promote the airline services.

Essential Duties (Not Official: Please ask for more details during the interview):
Perform Customer Service Functions by planning routes, ensuring seat availability, quoting fares, making reservations, by handling special arrangements, and ensuring flight confirmation; 
Perform General Administrative Functions by covering for other Staff as needed; by creating correspondence; by preparing reports as necessary; by filing and maintaining documents accurately; and by performing any other administrative functions as directed by Supervisors and Managers.
Promote Customer/Vendor Relation by exchanging information regularly in person by telephone, fax, and e-mail; by responding promptly to all inquiries and concerns; and by following up on correspondence to ensure that questions and concerns are answered and customers are satisfied.
Keep Management Informed by observing and analyzing issues relating to customer relations and all aspects of ground operations and by creating reports on these issues; and by reporting problems immediately to Management verbally or in writing in order to avoid confusion and problems. 

Ability to work 4 hours or 8 hours shifts, and work weekends and holidays
Good dependability record
Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time
Excellent verbal communication skills
Reading comprehension skills
Interpersonal skills
Listening skills
Analytical skills

Job ID:

Dept ID:

Torrance, CA
United States of America

Sales & Marketing / Administrative

Job Type:
Direct Hire Position
Folder Group ID

Posted Date:12/14/2018



Apply for this Position

Job Title: Japanese Bilingual Customer Services

Location: Torrance, CA

Job Type: Direct Hire Position

Reference ID: 296447

Posted Date: 12/14/2018

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