Technical Support Representative - ,
Technical Support Representative
We are currently seeking a Technical Support Rep for a 12+ month contractual opportunity with our client in North Canton, OH. The qualified candidate will be responsible for performing user, operational, and technical support via telephone, email, internet, and intranet. The position serves as an escalation point for other help desk associations and special customer needs.
- Process support request from customers, field service associates, and primary electronic requests
- Provide troubleshooting and assistance as needed which will include setup and configuration, documentation, and operational guidance.
- Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into departments Call Management System.
- Escalate calls to senior staff members upon determination that problem exceeds level of experience.
- Act as technical resource for help desk associate and other organizations.
- Assist in developing and maintaining solutions in knowledge based systems.
- BA/BS degree in technology-related; or 3-4 years related experience and/or training in a technically oriented customer service department; or equivalent combination of education and experience
- Must be able to satisfactorily perform all duties of technical support specialist
- Ability to read, analyze, and interpret product documentation and technical procedures
- Ability to provide clear written communication about technical responses to issues
- Ability to work with little supervision and make independent decisions
- Ability to effectively present information and respond to questions from managers, customers, and the general public
- Demonstrate analytical and problem solving skills, and good organizational skills
- Must be able to function in a team environment
- Must be dependable and have ability to adapt to a continuously changing environment
United States of America
Online / Full App
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Job Title: Technical Support Representative
Job Type: Temp Position
Reference ID: 324710
Posted Date: 5/9/2018