Inside Sales Specialist - Sunnyvale, CA
Position : Inside Sales Specialist
Location : Sunnyvale CA
This position serves as the inside salesperson matching existing customers to our MSP partners.
We will initially identify a set of Support Customers that file a high volume of tickets and refer them to our MSP partner Rackspace.
If successful, we will then expand this process to include other MSP partners.
We also need to refer CRE prospect customer to Rackspace once they are qualified by our CRE team. This will be a similar process to referring Support customers. This will expand to other CRE partners upon their qualification by our CRE team.
Additionally, new customer referral processes will be developed and may include those driven by PSO, product teams, and/or Sales.
Review and generate reports of target customers.
Obtain authorization to contact each target customer by key stakeholders.
Email and call authorized target customers.
Work with interested target customer to match with the correct MSP partner.
Follow-up regularly with target customers to ensure the best customer experience. Close out engagement with customer upon referral to MSP partner.
Follow-up and regularly meet with MSP partners to ensure satisfaction and joint success.
Provide input to modify and improve overall process.
Top 3 Daily Responsibilities:
Cold call and email authorized target customers and work with them through either referral to partner or cancellation of engagement if not interested.
Obtain authorization from internal stakeholders to contact target customers.
Work with MSP partners to track progress, success and improve the process.
Generate reports, continues to develop/improve the process
Bachelors Degree in any field with 5+ years of experience in inside sales
Experience and clear understanding of public Cloud technologies (GCP, AWS, Rackspace, and/or Azure)
Nice to Have Skills:
Experience using metrics and dashboards, preferably in Salesforce.com
Experience working with service providers in technology (MSPs, SIs, VARs, Consultants, Professional Services)
United States of America
Online / Full App
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Job Title: Inside Sales Specialist
Location: Sunnyvale, CA
Job Type: Temp Position
Reference ID: 326173
Posted Date: 5/23/2018