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Job Title:

Gateway Air Export Agent - Torrance, CA

Job Description:

Position Gateway Air Export Agent

Purpose of Position
To process import shipments with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity in cooperation with the Customer Service staff 

Provide accurate, timely and friendly customer service to offices and/or agents via telephone, fax, e-mail, as required
Receive booking request in AirWarder or as per  E-mail and provide confirmation of bookings to the Business Units
Arrange booking with the air carrier according to the request by the BUs
Process shipments:
check documents received by the BUs and review for accuracy according to export/destination compliance (e.g. HAWB, DG certificate etc.)
communicate final shipment details (i.e. volume, weight, pieces etc.) to the air carrier.  
prepare the MAWB final manifest as per current TACT rules
send correct and on-time FWB/FHL message to the carrier.
prepare document pouch (including MAWB, manifest, TSA letter Load guide, labels etc.)
Comply with current TSA requirements (known/unknown shipper program, cargo screening etc.)
Follow the company’s Sub-Contractor management policy (e.g. select trucking companies and air carriers)
Send pre-alerts to origin and destination stations (make use of PA e-file application)
Arrange accurate and timely invoicing (e.g. consol split)
Achieve maximum Consol Benefit by combining volume and dense cargo and instruct warehouse to build ULDs whenever possible
Arrange on-time delivery to the air carrier before closing date (airport transfer)
Follow up with the air carrier for on-time departure and update Pantrace (Track&Trace)
Record incidents through IHT (Incident Handling Tool) e.g. delays, damages, etc.
Provide ad-hoc rates upon request
Ensure proper completion of all accounting procedures and data entry (Job costing and Shipping Run Closing)
Meet specific export KPIs
Other duties as requested

Decision Making Authority
Exception handling by consulting with supervisor

Skills & Requirements
Ability to effectively multi-task in a fast paced environment
Excellent knowledge of freight forwarding and regulatory requirements with proven track record with a minimum of two years of industry experience (Air Export) 
Detail oriented
Excellent application skills and competence
Knowledge of the company's products
Team player
Excellent communication skills
Strong interpersonal skills to effectively interact with Internal and External Customers 
Thorough and comprehensive knowledge of the company's strategy, structure and pricing
Good judgment skills and ability to make decisions
Proficient in the company's forwarding and MS Office applications  

Job ID:

Dept ID:

Torrance, CA
United States of America

Sales & Marketing / Sales

Job Type:
Temp Position
Folder Group ID

Posted Date:5/24/2018



Apply for this Position

Job Title: Gateway Air Export Agent

Location: Torrance, CA

Job Type: Temp Position

Reference ID: 326500

Posted Date: 5/24/2018

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