Language Language

English English español español

E Recruit E Recruit


   Back to Results

Job Title:

Telecom Design Engineer - Round Rock, TX

Job Description:

Job Title:  Telecom Design Engineer / 326519
Location: Remote or Round Rock, TX
Duration: 6+ months with possible extension

Candidate needs to have experience supporting large/enterprise level companies.   

Key Skills:

  • Avaya Architecture Contact Center experience
  • Avaya Context Store
  • Avaya Oceana
  • Avaya DR3/Business Rules
  • Genesys(nice to have) 

Roles Responsibilities
  • Provides leadership to a talented group of engineers to deliver innovative, high quality products on a foundation of architectural and engineering excellence.
  • Maintain a strong culture of innovation, creativity, and fun 
  • Communicate and translate vision/strategy to co-workers. Responsible for executing on functional and business goals for assigned projects.
  • Responsible for meeting budgetary goals and objectives.
  • Must be a strong technical decision maker.
  • Responsible for solving highly technical and complex problems for several programs and projects
  • Passionate about the customer experience, and ensure every visit is a great experience
  • Cultivate strong collaborative environment internal and external departments.
  • Responsible for ensuring strong operational standards and documentation
  • Responsible for building strong vendor relationships
  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers.
  • Uses experience, innovation and judgment to make decisions that may be based on partial information.
  • Considers Dell-wide implications of decisions and recommendations. 
  • Adapts and integrates own experience with Dell-wide strategy.
  • Analyzes and forecasts business and market trends.
  • Organizational expert within defined subject area.
  • Integrates deep subject matter expertise with: 
  • Industry experience. 
  • In-depth knowledge of professional standards and trends within area of expertise. Relevant related disciplines. 
  • Business goals and strategy.
  • Understands impact of emerging business trends and their implications for Dell and its customers.
  • Develops innovative solutions to problems without precedent. 
  • Invents new products and processes to achieve strategic business objectives.
  • Decisions are strategic in nature, have long-term consequence, and tend to relate to business strategy, financial performance and effective resource utilization.
  • Guided by business plans and strategy. 
  • Executes goals and strategy within area of responsibility. 
  • Contributes to strategic decisions affecting the discipline.
  • Initiates new or revised departmental procedures, programs and initiatives. 
  • Assesses and determines priorities within area of expertise. 
  • Structures and implements changes within the context of established strategy.
  • Plans implementation of major change efforts.
  • Leads large scale, global programs that contribute to the corporation’s success
  • Contributes to business results through quality of results, advice and decisions.
  • Develops standards around which others will operate.
  • Designs and develops global processes, systems and/or applications. 
  • Contributes to leadership. 
  • Influences a broad spectrum of stakeholders toward achieving business goals.
  • Builds consensus.
  • Ensures understanding of technical matters by non-technical, executive decision makers.
  • Develops mutually beneficial strategic alliances with customers. 
  • Advises and councils key leadership on the latest principles, practices, and/or technologies and their practical application.
  • Designs, plans, and leads implementation of global telecommunication voice systems. 
  • Represents the department and acts as technical consultant on large project teams for phone systems requirements, acquisition, implementation, and enhancements.
  • May serve as primary liaison between telecommunication vendors and leadership.
  • Evaluates progress and results and recommends major changes in procedures.
  • Keeps abreast of latest technology advances.
  • Provides telecommunication voice hardware and software solutions to undefined business user needs.
  • Extensive knowledge of business user requirements. 
  • Consistently provides direction and mentoring to less experienced team members.
  • Involved in vendor management. 
  • Works on telecommunication voice projects of considerable magnitude and complexity. 
  • Leadership on practical applications and limitations of proposed upgrades and projects. 
  • Designs, plans and leads implementation of automation solutions to improve operational efficiencies.
  • Extensive knowledge of computer telephony integrations and user to user information technologies.

Requirements:
  • 10+ years of experience in voice engineering, primarily in the Contact Center space
  • Strong technical background, and experience in building next generation reference architectures and solutions to enable business strategies
  • In-depth knowledge and experience in contact center with a proven track record
  • Experience in a large global and multi-channel environments, with experience in Omni-channel strategy and execution 
  • Experience managing and optimizing operation and program budgets
  • Strong organizational planning and development, business judgment, influential skills and technical leadership
  • Experience in services and support, and working knowledge of end-user/customer experience
  • Strong communication and relationship skills
  • Experience communicating vision for best in class IVR applications and benchmarking.
  • Experience with User acceptance testing and change control
  • Strong experience with leading business strategy and direction for IVR with business partners
  • Experience with defining REST API standards

Preferences:
  • Industry knowledge of the retail and electronic commerce space; with an emphasis on the purchase path
  • Keen interest in keeping up to date on the latest trends and technologies
  • Experience on SCRUM methodology and operation in an AGILE development environment
  • Experience with establishing processes, controls, risk management and resource allocation
  • Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline
  • Experience with defining REST API standards
  • Experience with Java programing language
  • Experience with Avaya Contact Center products such as but not limited to Aura Elite, Experience Portal, System and Session Manager, PodFX, Context Store, Breeze and Dynamic Routing.

Shows excitement and asks questions, naturally inquisitive

Job ID:
326519

Dept ID:
10591

Location:
Round Rock, TX
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:8/7/2018

Domain:arna

Contact: stephanie.anderson@advantageresourcing.com

Apply for this Position

Job Title: Telecom Design Engineer

Location: Round Rock, TX

Job Type: Temp Position

Reference ID: 326519

Posted Date: 8/7/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)

 

No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.


Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application