Language Language

English English español español

E Recruit E Recruit


   Back to Results

Job Title:

PC/LAN Support Analyst - Des Moines, IA

Job Description:

PC/LAN Support Analyst – Advantage Reference # 327927 

This position has the responsibility of imaging computing devices based on predefined records provided in each order that comes into the Des Moines Configuration Center. This position also includes computer receiving and shipping. The ability to diagnose, repair, and clean used computing devices that come into the Configuration Center. Escalates to senior staff and management when solution is unclear; reports problems with procedures. Monitors related chat sessions for updates and notifications of incoming requests throughout the day; prioritizes these requests appropriately. May image Virtual Machines and pass critical information to project team to enable data and user information transfers. Escalates issues to other departments and management when solution is unclear. Documents procedures and updates to policies and procedures. 

Responsibilities: 

Provides PC/LAN support. Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for individual users and resolves basic to moderately complex issues or escalates as needed. Completes work orders and move/add/change requests with general direction, including patches, upgrades, software deployments, installations, repairs and preventive maintenance on desktops, laptops, servers and related systems and completes documentation. May assist in the installation and configuration of voice and data equipment. Provides training and technical assistance to users. Participates in testing, implementing, maintaining and controlling PC/LAN systems. Understands BCP, quality, security and compliance requirements for supported area and analyzes the impact of technical alternatives on the systems environment. Assists in testing the business continuation plan.

Requirements:

  • 1+ years of experience of PC/LAN analysis
  • Experience with COSMIC and WFDC imaging
  • Experience with PAC 2000, WANDA
  • Demonstrated ability to handle a fast-paced environment dealing with multiple projects and shifting priorities.
  • Demonstrated ability to provide daily, weekly, and monthly status reports
  • Familiarity with tablet devices
  • Demonstrated ability to multi task with a strong sense of urgency and with strong organizational skills.
  • Demonstrated ability to analyze and process procedural issues, problem solve, and escalate issues.
  • Experience with asset management a plus, but not required

Job ID:
327927

Dept ID:
10600

Location:
Des Moines, IA
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:6/8/2018

Domain:arna

Contact: mark.whitcomb@advantageresourcing.com

Apply for this Position

Job Title: PC/LAN Support Analyst

Location: Des Moines, IA

Job Type: Temp Position

Reference ID: 327927

Posted Date: 6/8/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)

 

No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.


Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application