Help Desk/Print Mgmt Associate - Denver, CO
Position DescriptionHelp Desk/Print Management Associate is responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and company are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
LOCATION: Denver, CO 80203
HOURS: 7:30am-4:30pm Mon-Fri
PAY RATE: $14.42 - $17/hr
OVERVIEW OF DUTIES:
Daily support of network and workstation printers. Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary. • Keeps the customer up to date on the progress of problem resolution. • Provides end users with detailed remote access knowledge and documents complete trouble shooting information. • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager. • Manages on-site hardware & consumables inventory. • Manages printer procurement as required by the customer. • Manages printer hot swap inventory. • Documents and reports all fleet meter reads. • Maintains printer fleet tools/databases.
Qualifications:IT Help Desk Support experience (application & hardware support) required
Technical Training & Certifications: HP Certifications (other site specific certifications may be required as necessary).
Good customer service skills and ability to communicate effectively.
Good PC and mathematical skills. Ability to use logic and reasoning to determine approaches to problems.
High School Diploma (or equivalent) with additional education preferred.
United States of America
Online / Full App
Folder Group ID
Apply for this Position
Job Title: Help Desk/Print Mgmt Associate
Location: Denver, CO
Job Type: Temp Position
Reference ID: 330777
Posted Date: 7/10/2018