Customer Service Provisioning Technician - Dublin, OH
One of the world’s largest communication companies, our client has an opening for a Customer Service Provisioning Technician to work onsite in Dublin, OH. While this is a 6 month contract position it has the potential to extend. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.
Shift: M-F 8 am-5 pm - Ability to work off hours as required - Hours may vary depending on the needs of the business
You will be dedicated to Internet Access / VPN and IP products.
You will be responsible for providing "one call resolution" to customer reported installations.
Work with customers, local carriers, transport repair organizations as well as other internal work groups.
Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests. Perform trouble isolation for customers during the initial activation. Perform trouble isolation for customers during the initial activation. Engage other technical assistance teams to assist with trouble resolution and activation of circuits
Ideal candidate will posses the following
2-4 years of related experience
Knowledge of TCP / IP
Knowledge of routing protocols
Knowledge of VPN principles
Experience with basic commands in Cisco, Juniper and Adtran routers
Understanding of DNS
1+ year of technical experience on a Adtran, Juniper or Cisco routers
Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.
Works with software and hardware tools to remotely identify and diagnose WAN problems. Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
Has ability to understand and isolate physical layer problems.
Understand and apply standard trouble shooting techniques.
Demonstrate proficiency with trouble ticketing application as well as other internal tools.
Excellent customer service
Strong technical aptitude
Excellent customer service
Associate degree preferred or 2+ years of related work experience.
United States of America
Online / Full App
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Job Title: Customer Service Provisioning Technician
Location: Dublin, OH
Job Type: Temp Position
Reference ID: 331865
Posted Date: 7/16/2018