Language Language

English English español español

E Recruit E Recruit

   Back to Results

Job Title:

Service Delivery Coordinator - Charlotte, NC

Job Description:

Ranked as a top Fortune 100 Financial Services company, our client has an opening for a Service Delivery Coordinator to work onsite in AZ, NC or MN.  While this is a 6 month contract position it has the potential to extend up to 24 months. Imagine everything that you could learn to advance your career while working at a Fortune 100 company with around $2.0 trillion in assets.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Candidates need to be local to Minneapolis, MN; Charlotte, NC or Chandler, AZ and available for an in person interview.
This is a W2 position with Advantage Resourcing.  Resumes from recruiters or agencies will not be accepted.

Position Overview: 
You will work with respective business proponents and third party vendor contacts in the execution of established service level agreements and established escalation procedures to ensure 7 x 24 availability to online customers. You will facilitate problem resolution discussions as negative trends or system performance degradation develops due to system outages, fraudulent, or cyber security events. You will engage technical resources including engineers, Cyber Security, Fraud partners, development resources, and appropriate middleware and mainframe resources to resolve online, MQ, and batch-related issues. You will be the subject matter expert for assigned products and understand the data flows in particular upstream/downstream dependencies. 

Primary job responsibilities could include: 
Manage the availability of products: 
Track outages caused by standard production issues, fraud, or cyber security  events with the focus on isolation of the root cause. 
Facilitate outage calls to expedite and drive resolution. 
Attend root cause analysis meeting to ensure that system outages are properly addressed and actual customer impact is identified and reported.
Follow-up on action items resulting from the root cause analysis. 
Conduct business and technical meetings and engage technical teams to address any system issues. 
Will participate in scheduled maintenance changes including writing a game plan, securing technical resources, reviewing the game plan with the resources to ensure all steps have been captured and coordinating scheduled install date and time and lead game plan installation as necessary. 
Participate and contribute to projects to ensure support is in place for functional changes to include project documentation review and modification of monitoring and support criteria.
Analysis: Identify trends and problems as they relate to customer experience and system performance of the product platform. 
Review problem tickets, event logs, and other reports and tools to identify existing or potential system problems. 
Coordinate problem resolution with appropriate production support groups or development teams. 
Communication and Reports: Within minute, hourly, daily, and weekly SLA, written status of production issues with resolution recap of all problem tickets relating to the product platform and associated products that have a negative customer experience is required. 
Event summaries of major events occurring that include strong preventative actions to ensure no future re-occurrences is required. 
Monthly, quarterly, and annual recap reports and presentations are required. This position requires some night and off-hours work including weekends to solve production problems and participate in releases.

Desired Skills/Qualities:
Strong coordination skills
Attention to detail
Managing customer expectations
Experience with tracking and reporting
MS Office experience - PowerPoint and Excel for reporting
Analysis skills
Previous Service Delivery/Service Desk experience in a technical environment would be helpful

Job ID:

Dept ID:

Charlotte, NC
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:7/18/2018


Apply for this Position

Job Title: Service Delivery Coordinator

Location: Charlotte, NC

Job Type: Temp Position

Reference ID: 332138

Posted Date: 7/18/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact

Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)


No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.

Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application