Network Repair Specialist - Saint Paul, MN
One of the world’s largest communication companies, our client has an opening for a. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.
In person Interviews for candidates able to commit to a 10pm to 830am 4 x 10 shift Wednesday through Saturday Schedule. Will work first two weeks of training 8:30am to 5:00pm
Description: IPTAC National Network Repair
Operations Technician 1 responsibilities include monitoring and responding to alarms reported by the network monitoring system or directly by customers. Perform circuit and restoration, recognize and analyze potential jeopardy conditions in the network and notify management with risk potential and impact assessments of our customers. Troubleshooting of circuits 64k and under, T1, DS3, VPN and Ethernet including performing physical testing, circuit utilization, ping testing and trace routes based of trouble reported. The candidate must be able to effectively communicate with telecom providers, vendors, customers, and other entities within our company to drive the reported trouble to resolution. The ability to multitask and work as a cohesive team is a must along with excellent customer communication skills over the phone, SMS texting, e-mail and NTM trouble ticketing log notes.
The candidate must have the flexibility to work in a 7/24 call center environment which includes weekends, holidays, evening and overnight shifts. All office and company policies are expected to be followed.
Strong working knowledge and experience troubleshooting Metro Ethernet and TDM/MPLS communications layer 1 and 2 topologies such as DS0, T1, DS3, Ethernet, and ELAN-Eline services. Technical knowledge and experience on contemporary IP routing technologies IPv4, IPv6, MPLS, TCP/IP, BGP, QoS, VPN.
Minimum of 2+ years experience working in a call center environment working directly with customers.
The ability to multitask, communicate effectively and work as a team in a fast-paced environment.
Demonstrated ability to make sound decisions and logical thinking when under pressure.
Able to work weekends, holidays, evenings and overnights.
High school or GED diploma.
Valid drivers license or ability to report to work.
Cisco, Juniper, ALU certifications such as CCNA, JNCIA, or NRS 1.
Comp TIA Network + certification.
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, in a call center environment.
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
A 2 year associates degree in telecommunications, networking, computer systems or IT help desk support.
Saint Paul, MN
United States of America
Online / Full App
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Job Title: Network Repair Specialist
Location: Saint Paul, MN
Job Type: Temp Position
Reference ID: 332351
Posted Date: 7/19/2018