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Job Title:

Business Analyst - IVR (Interactive Voice Response) - Charlotte, NC

Job Description:

Ranked as a top Fortune100 Financial Services company, our client has openings for Business Analysts with experience managing IVRs (IVR = Interactive Voice Response). While this is an 8 month contract positon it has the potential to extend long term. Imagine everything that you could learn to advance your career while working from home for a Fortune 100 company. Here are the details:

Location: Remote – work from home opportunities

Selected candidate will be involved in:
Speech/touchtone IVR customer experience and service delivery 
Creating and providing detailed input on IVR designs, identifying, evaluating, and recommending IVR solutions that are cost effective, customer focused, and meet business requirements. 
Prepare systems specifications and facilitate changes to automated phone (IVR) call flows to fulfil business requirements. 
Act as a liaison between client area and technical area by planning, conducting, and directing the analysis of complex business problems to be solved with speech IVR solutions. 
Monitor IVR performance metrics, analyze information, and prepare reports regarding utilization and trends.
Provide leadership, expertise and support for IVR initiatives. This system supports customers calling to get account information, make payments and perform other self-service activities within an automated phone system. 

Ideal candidate will have proven experience as a solid Business Analyst with experience managing IVRs 
Experience in Financial industry (bank, credit card) 
Familiarity with Voice User Interface (VUI) documents 
Familiarity with Natural Language Understanding (NLU) is a huge plus! (not required but great to have)

If interested, please respond with resume to discuss rate and client etc. 

Please note: 
These are W2 roles with Advantage Resourcing.  Must be able to work on our W2 with no 3rd party involved. 
We will not accept resumes from recruiters or agencies.

Job ID:
332871

Dept ID:
10600

Location:
Charlotte, NC
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:7/25/2018

Domain:arna

Contact: grace.johnson@advantageresourcing.com

Apply for this Position

Job Title: Business Analyst - IVR (Interactive Voice Response)

Location: Charlotte, NC

Job Type: Temp Position

Reference ID: 332871

Posted Date: 7/25/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

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