IT Help Desk - 1+ year of Experience - Overnight Shifts Available! - Littleton, CO
One of the world’s largest communication companies, our client has an opening for a Help Desk Technician in Denver, CO. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.
The department is a 24/7 with rotating weekends. There are second and third shifts available: Tues- Friday 2pm-10:30pm and 9pm-7:00am.
Responsible for taking customer status calls, monitoring the proactive tickets for customer circuits, providing technical support to customers, and giving customers the status of their repairs. Technicians use the ticket system to update ticket logs, notify customers of updates and keep customer contact information current. There will be testing of DS1 circuits and logging of test results in the ticket system.
1+ year of technical customer call center experience
Associate degree or 2 + years of related work experience
Cisco and Juniper certifications are a plus
Detailed understanding of the OSI networking model physical, data link, and network layers
A proven track record troubleshooting technical issues
An understanding of routing protocols and principals
Knowledge of firewall rules and NAT policies
Experience with Cisco command line interface. Other router CLI experiences a plus.
Understanding of DNS & email troubleshooting
Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
General Work Competencies / Abilities:
Practicing excellent customer service
Demonstrating proficiency with trouble ticketing application and other internal tools
Ability to work in a fast-paced operational environment
Ability to answer customer calls and work issues via trouble ticket proficiently and independently
Ability to work all shifts in a 24 x 7 environment
Ability to learn in an on-the-job training environment
Update trouble tickets which summarizes troubleshooting steps taken and the status of the customers issue
United States of America
Online / Full App
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Job Title: IT Help Desk - 1+ year of Experience - Overnight Shifts Available!
Location: Littleton, CO
Job Type: Temp Position
Reference ID: 333104
Posted Date: 7/27/2018