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Job Title:

Cisco Unified Communications Engineer (CUCM) - Westerville, OH

Job Description:

6+ month contract

Unified Communications engineer responsible for maintaining, developing and implementing the design of voice and video systems. Will work with the global Unified Communications Engineering team to ensure the proper delivery of functional systems and additionally assist in troubleshooting Unified Communications voice/video system clusters and endpoints. Quickly respond to customer issues regarding application/hardware related issues, quickly resolve problems. Able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution.


  • Knowledge of Cisco Voice and Video solutions: CUCM, Voice Gateways, CUC, VCS, TMS and Virtual Telepresence Server 
  • Plans, designs, researches and architects voice systems and solutions; maintains current knowledge of hardware, software and telecom technology and implements modifications as required
  • Creates and maintains documentation for telecom related processes
  • Creates all required technical documentation in accordance with company change control and project management processes and procedures
  • Understanding of call center concepts and terminology 
  • Provides after hours on-call support as needed 


- Internal Associates (Customers)

- Member of global telephony team, interact with other engineers and technicians in other world regions

- Interact with other internal IT groups


  • Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (v10.5 and greater) , Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), Survivable Remote Site Telephony (SRST) functionality, VCS, TMS, VoIP troubleshooting tools, Cisco Routers and Cisco Switches
  • Configure base CUCM components, such as device pools, Call Manager groups, media sources, and other common elements; Build dial plans including route patterns, route lists, etc.
  • Investigate and respond to alarms raised by monitoring tools on systems
  • Maintain policy and procedure documentation for work related to the telephony environment
  • Experience with Cisco QoS
  • Good understanding of Toll Free Routing features and communications protocols such as H323 / SIP / MGCP/G.711 / G.729, SRST and private line services (E1 and T1)
  • Critical thinking skills, accountability and taking ownership of issues and projects
  • Excellent English communications skills (written and verbal) and ability to work both independently and in a group
  • Use of Microsoft products to create and maintain documentation


  • Bachelor’s degree in a technically related field of study or equivalent work experience
  • 1-3 years of leadership experience
  • Cisco Voice Collaboration Certification (CCNA or CCNP)


  • Unsure 100% uptime and availability for all Unified Communications Systems
  • Projects are delivered on time and within budget

Job ID:

Dept ID:

Westerville, OH
United States of America

Information Technology / IT - Systems

Job Type:
Temp Position
Folder Group ID

Posted Date:8/1/2018



Apply for this Position

Job Title: Cisco Unified Communications Engineer (CUCM)

Location: Westerville, OH

Job Type: Temp Position

Reference ID: 333580

Posted Date: 8/1/2018

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