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Job Title:

Technical Help Desk Analyst - Littleton, CO

Job Description:

One of the world’s largest communication companies, our client has an opening for a Technical Help Desk Analyst to work onsite in Littleton, CO.  While this is a 1 year contract position it has the potential to extend.  Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Shifts available: Tues- Friday 2 pm-10:30 pm OR 9 pm-7:00 am.  Candidates MUST be willing to work one of these shifts. 

You will work in the client's National Dispatch Data Center (NDDC). The department is a 24/7 with rotating weekends.   You will be responsible for taking customer status calls, monitoring the proactive tickets for customer circuits, providing technical support to external customers, and giving customers the status of their repairs. Technicians use the ticket system to update ticket logs, notify customers of updates and keep customer contact information current. There will be testing of DS1 circuits and logging of test results in the ticket system. 

Minimum Qualifications: 
1+ year of technical customer call center experience 
Associate degree or 2 + years of related work experience 

Qualifications:
Able to provide excellent customer service 
Demonstrating proficiency with trouble ticketing application and other internal tools 
Ability to work in a fast-paced operational environment 
Ability to answer customer calls and work issues via trouble ticket proficiently and independently 
Ability to work all shifts in a 24 x 7 environment 
Ability to learn in an on-the-job training environment 
Able to update trouble tickets which summarizes troubleshooting steps taken and the status of the customers issue

Knowledge/skills preferred:
Understanding of the OSI networking model physical, data link, and network layers 
A proven track record troubleshooting technical issues 
An understanding of routing protocols and principals 
Knowledge of firewall rules and NAT policies 
Experience with Cisco command line interface. 
Understanding of DNS & email troubleshooting 
Manage and correlate multiple trouble reports. 
Communicate with customers and others in a repair situation 

Job ID:
333899

Dept ID:
10600

Location:
Littleton, CO
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:8/1/2018

Domain:arna

Apply for this Position

Job Title: Technical Help Desk Analyst

Location: Littleton, CO

Job Type: Temp Position

Reference ID: 333899

Posted Date: 8/1/2018

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