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Job Title:

UX Program Manager - New York, NY

Job Description:

Tech Leader in NYC is Seeking a UX Program Manager



The UX Infrastructure team combines world-class program management skills with a passion for user experience research to help UX Research teams and build and improve products for billions of users. Our UX Labs team manages a large fleet of global UX Labs, offering dedicated physical space and tools to UX Researchers conducting studies. As our research needs grow, we are growing our labs at a rapid pace and are facing challenges scaling our operations. We’re looking for a Program Manager who will help define structure in our operations - bonus points if you can help automate some of these tasks. As with any program management role, you’re responsible for balancing multiple projects at any given time, managing project schedules, identifying risks and clearly communicating any roadblocks with stakeholders. The projects often span offices, time zones and hemispheres. You are an expert in problem solving and multitasking while building long-term relationships. You'll utilize a full range of operational and interpersonal skills to help our talented teams operate at their highest level. Responsibilities: - Support a mix of strategic and operational projects such as UX Lab calendar and access planning, auditing, and management - Own user communications, partner with appropriate SMEs to triage and build response plan for incoming inquiries and tickets, gathering learnings into a shared resource (internal and FAQs for users) - Drive revisions of content across team sites, documentation, and processes - Define tasks and required resources for high impact operational projects, building schedule and project timeline - Work with team leads to identify key projects and metrics for the health of our team operations

Job ID:
333995

Dept ID:
10600

Location:
New York, NY
United States of America

Industry:
Information Technology / IT - Systems

Job Type:
Temp Position
Folder Group ID
89

Posted Date:8/2/2018

Domain:arna

Apply for this Position

Job Title: UX Program Manager

Location: New York, NY

Job Type: Temp Position

Reference ID: 333995

Posted Date: 8/2/2018

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