Customer Support Network Technician - Dublin, OH
One of the world’s largest communication companies, our client has an opening for a Customer Support Network Technician to work onsite in Dublin, OH. While this is a 1 year contract position it has the potential to convert to fulltime, permanent employment. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.
Schedule: M-F 8am-5pm
LOCAL CANDIDATES ONLY
You will be dedicated to Internet Access / VPN and IP products. You will be responsible for providing "one call resolution" to customer reported installations. You will work with customers, local carriers, transport repair organizations as well as other internal work groups. Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests. Perform trouble isolation for customers during the initial activation. Perform trouble isolation for customers during the initial activation. Engage other technical assistance teams to assist with trouble resolution and activation of circuits.
4-6 Yeas of experience
Experience in ISP or Enterprise Network Devices
Experience inEnterprise LAN technologies
Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position.
Understand and apply standard trouble shooting techniques.
Demonstrate proficiency with trouble ticketing application as well as other internal tools.Knowledge of TCP / IP.
Knowledge of routing protocols. Knowledge of VPN principles.
Experience with basic commands in Cisco, Juniper and Adtran routers.
Understanding of DNS. 1+ year of technical experience on a Adtran, Juniper or Cisco routers.
Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.
Works with software and hardware tools to remotely identify and diagnose WANproblems.
Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
Has ability to understand and isolate physical layer problems.
Applies excellent customer service.
CCNA strongly preferred
United States of America
Online / Full App
Folder Group ID
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Job Title: Customer Support Network Technician
Location: Dublin, OH
Job Type: Temp Position
Reference ID: 334082
Posted Date: 8/3/2018