IT Support - Cordova, TN
Position : IT Support
Location : Cordova, TN
Duration : 6 weeks (Short Term)
Shifts : Day shift/ M-F /40 hrs
This role provides day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers and business applications. Install, configures and troubleshoots desktop systems and workstations and may assist with other issues in a heterogeneous environment.
Communicates highly technical information to both technical and non-technical personnel.
May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures.
May participate in the development of information technology and other related processes and projects.
Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client. Ensure assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, PDA's, mobile phones and external hard drives.
Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies.
Provide support for company’s mobile devices (iPhones, iPads, etc.)
Document and track work in SNOW (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process.
Assist with maintaining asset inventory tracking and licensing information.
Provides user support on remote connectivity issues using various technologies (RAS, VPN, McAfee).
Basic printer & copier maintenance.
Bachelors degree in a Computer Science or Business discipline or equivalent work experience in a relevant technical area
Microsoft Certified preferred, Apple Certified or equivalent Apple/IOS experience a plus.
Experience and successful delivery of desktop support services
User administration in Active Directory environment
Strong knowledge of system integration and downstream impacts
Experience of root cause analysis and problem solving methodologies
Knowledge and understanding of the need to meet customer expectations and that all jobs must be completed to the satisfaction of the client/customer.
Highly competent with desktop support for Office and Windows, experience in problem solving and troubleshooting issue.
United States of America
Online / Full App
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Job Title: IT Support
Location: Cordova, TN
Job Type: Temp Position
Reference ID: 334146
Posted Date: 8/3/2018