Network Operations Tech - Wake Forest, NC
One of the world’s largest communication companies, our client has an openings for Network Operations Tech or Operations Tech to work onsite in Wake Forest, NC. While these are 6 month contract positions, there is a potential to extend long term. If you have excellent communication skills, have worked in a Call Center environment handling and troubleshooting network issues, we have the perfect roles for you.
Some of the typical responsibilities are:
Monitoring and responding to alarms reported by the network monitoring system or directly by customers.
Performing circuit and restoration, recognizing and analyzing potential jeopardy conditions in the network and notifying management with risk potential and impact assessments of our customers.
Troubleshooting of circuits 64k and under, T1, DS3, VPN and Ethernet including performing physical testing, circuit utilization, ping testing and trace routes based of trouble reported.
Excellent customer communication skills over the phone, SMS texting, e-mail and NTM trouble ticketing log notes.
The candidate must have the flexibility to work in a 7/24 call center environment which includes weekends, holidays, evening and overnight shifts.
Strong working knowledge and experience troubleshooting Metro Ethernet and TDM/MPLS communications layer 1 and 2 topologies such as DS0, T1, DS3, Ethernet, and ELAN-Eline services.
Technical knowledge and experience on contemporary IP routing technologies IPv4, IPv6, MPLS, TCP/IP, BGP, QoS, VPN.
Minimum of 2+ years experience working in a call center environment working directly with customers.
Able to work weekends, holidays, evenings and overnights as required.
High school or GED diploma.
Cisco, Juniper, ALU certifications such as CCNA, JNCIA, or NRS 1.
Comp TIA Network + certification.
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, in a call center environment.
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
A 2 year associates degree in telecommunications, networking, computer systems or IT help desk support.
If interested in either role, please respond with your resume
These are W2 roles with Advantage Resourcing. Must be able to work on our W2 with no 3rd party involved.
We will not accept resumes from recruiters or agencies
Wake Forest, NC
United States of America
Online / Full App
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Job Title: Network Operations Tech
Location: Wake Forest, NC
Job Type: Temp Position
Reference ID: 334230
Posted Date: 8/3/2018