Customer Service Billing Specialist - Broomfield, CO
One of the world’s largest communication companies, our client has an opening for a Customer Service Billing Specialist to work onsite in Broomfield, CO. While this is a 12 month contract position it has the potential to go to fulltime, perm with the client. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.Term: 1 year temp to perm
Schedule: M-F 8:30-5 (Potential OT) but candidates will be required to have a flexible work schedule - must be willing to work over time, adjust schedule at the last minute especially during the beginning/end of the month.
You will provide billing support to management in the form of answering customer billing questions, reviewing billing variances, manual entry into the billing system, assist with various billing projects. Responsibilities will include responding to and resolving customer disputes submitted by several means including phone, email or the customer portal while working in a ticketing system. Contact various departments in order to obtain background information to resolve customer questions or disputes. Need ability to analytically problem solve using a variety of systems and information resources. Need to ability to calculate credits using job aids provided. A professional customer focused approach is a must. You will be required to become proficient in multiple order entry, service establishment, and billing systems.
Ideally we are looking for candidates with 6 months experience working with a billing systems application and/or data entry or tracking, and/or Customer Service experience. He/she must be extremely detail oriented, a fast learner and willing to work in a fast paced environment. Time management and analytical skills are a must.
-Great communication skills
-Basic computer skills
United States of America
Online / Full App
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Job Title: Customer Service Billing Specialist
Location: Broomfield, CO
Job Type: Temp Position
Reference ID: 334794
Posted Date: 8/8/2018