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Job Title:

Product Analyst - Mountain View, CA

Job Description:

We are looking for an Overall Responsibilities:

  • Coordinate with Feedback triage team to review issue categories and maintain high-quality bar of the feedback taxonomy for multiple products.
  • Conduct ad-hoc deep dives into user feedback to surface top issues and identify the root causes 
  • Examine feedback inflow spikes across products to determine investigation/escalation needs Provide weekly report on taxonomy updates/changes
  • Complete taxonomy audit assessment for each feedback product once per year.
  • Drive the progress of product support escalations
  • provide monthly report summarizing escalations (opened/closed/fixed; P0/P1 highlights)
  • Deliver Product UI overview training to Feedback Product Specialist (PS) and Triage team for upcoming user-visible feature changes

     

    Top 3 Daily Responsibilities:

  • Partnering with our team of feedback vendors to maintain an up-to-date taxonomy that accurately classifies user issues
  • Monitoring emerging issues in customer feedback and raising high-priority bugs to our team Investigating the underlying cause of feedback trends to identify meaningful patterns

     

    Required Skills:

  • High school diploma required. BA/BS in any field (Business Administration) or 3+ years of relevant working experience
  • Aptitude for problem solving, particularly around troubleshooting technical issues Interest in the customer support and user experience arenas
  • Strong sense of user focus Self-starter with a track record of working in complex organizations with shifting priorities
  • Proven good judgment in navigating and resolving sensitive situations
  • Experience interacting with high leadership positions and decision makers
  • Relevant experience with Analytic reasoning and strategic thinking
  • Experience working across different time zones and with culturally diverse teams.

Job ID:
334830

Dept ID:
10600

Location:
Mountain View, CA
United States of America

Industry:
Information Technology / IT - Systems

Job Type:
Temp Position
Folder Group ID
89

Posted Date:8/9/2018

Domain:arna

Apply for this Position

Job Title: Product Analyst

Location: Mountain View, CA

Job Type: Temp Position

Reference ID: 334830

Posted Date: 8/9/2018

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