Content Writer - Mountain View, CA
Content / Technical Writer
We are currently seeking a seasoned Content / Technical Writer for a 6+-month opportunity with one of our top clients, a Fortune 100 company, in Mountain View, CA. The qualified candidate must have a deep knowledge of and passion for the digital advertising space. The ideal candidate will enjoy both the craft of writing as well as the organization and coordination of content creation with peers.
- Develop and maintain high quality, up to date, and impactful content and learning by partnering closely with Product and SMEs to understand how products work.
- Understanding the needs of our internal & external audiences.
- Shaping the best possible content, learning paths, and materials to support the user journey
- Reduce the demand for customer support (ticket reduction), increase customer self-reliance (self-help rate), and to increase Googler/Vendor effectiveness (first time resolution) and efficiency (average handling time).
- Work closely with a dedicated program manager and the broader Content and Curriculum team to update a large portion of Google AdWords content to reflect planned product changes and ensure a seamless launch.
Top 3 Daily Responsibilities:
- Rewrite existing content to be clearer and more usable
- Update documentation on our help center and in-product help platforms to support product launches
- Edit, optimize, and maintain content as needed
- BA/BS degree in English, Communications, or related along with 4+ years practical experience
- At least (2) years of experience in a technical writing, editorial, content strategy, or learning and development role
- Impeccable writing and attention to detail
- Proven project management and ability to execute end-to-end solutions
- Strong communication and collaboration skills
- Experience and knowledge of digital advertising/Google AdWords is highly desired but not required
Mountain View, CA
United States of America
Information Technology / IT - Support
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Job Title: Content Writer
Location: Mountain View, CA
Job Type: Temp Position
Reference ID: 334834
Posted Date: 8/9/2018