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Job Title:

IT Technician - Service Restoration/Hardware - Tewksbury, MA

Job Description:

One of the world’s leaders in materials science, our client has an opening for Field Services Technician to work on a team at our client site in Tewskbury, MA. Imagine everything that you could learn to advance your career while working at a company with a 166–year track record of creating life-changing inventions. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+

The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. The primary role of the Field Services technician is to restore service, NOT root cause analysis.

Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (Box, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Remediating Symantec Endpoint Protection
o Dameware remote connection/utilization
o Altiris Deployment server utilization
o Asset management skills
o Internet Explorer and various browser(s) support
o Installation/configuration of various Adobe products
o Installation/configuration of Check Point endpoint client software
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Cisco WebEx service support
o Box user administration
o Deployment/configuration of standard IP telephony
o Hardware ordering/deployment

Additional responsibilities may include:
o Documentation (records) management
o Executive engagement (as needed)
o Full conference room support
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Multi-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational work
o On-call/backup support for the Tewksbury, Bedford, and Woburn locations

- The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
- That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.

Job ID:
337195

Dept ID:
10601

Location:
Tewksbury, MA
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:8/28/2018

Domain:arna

Contact: melanie.delaney@advantageresourcing.com

Apply for this Position

Job Title: IT Technician - Service Restoration/Hardware

Location: Tewksbury, MA

Job Type: Temp Position

Reference ID: 337195

Posted Date: 8/28/2018

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