Operations Network Technician - Littleton, CO
One of the world’s largest communication companies, our client has an opening for an Operations Technician to work on a team at our client site in Littleton, CO. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.
There is an immediate opening for the second shift working Tues - Saturday 2:30pm -10:30pm.
Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets; Minimum Qualifications: Associate degree or equivalent education and relevant experience.
Minimum 5 - 7 yrs related experience in specific area or equivalent. May require technical certification.
Detailed understanding of the OSI networking model physical, data link, and network layers
A proven track record troubleshooting technical issues
An understanding of routing protocols and principals
Knowledge of firewall rules and NAT policies
Experience with Cisco command line interface. Other router CLI experiences a plus.
Understanding of DNS & email troubleshooting
Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
General Work Competencies / Abilities:
Practicing excellent customer service
Demonstrating proficiency with trouble ticketing application and other internal tools
Ability to work in a fast-paced operational environment
Ability to answer customer calls and work issues via trouble ticket proficiently and independently
Ability to work all shifts in a 24 x 7 environment
Ability to learn in an on-the-job training environment
Update trouble tickets which summarizes troubleshooting steps taken and the status of the customers issue
United States of America
Online / Full App
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Job Title: Operations Network Technician
Location: Littleton, CO
Job Type: Temp Position
Reference ID: 337813
Posted Date: 9/5/2018