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Job Title:

Field Service Help Desk - Wayne, NJ

Job Description:

Job Title: Field Service Help Desk
Job  Location: Wayne, NJ

Job Summary:

  • We currently have an opening in Wayne, NJ for a Field Service Help Desk to work for a major Defense Contractor.
Job Description:
  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs. 
  • Win 7 to Win 10 upgrades and deploy of new replacement machines. 
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. 
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. 
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment. 
  • Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. 
  • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. 
  • Diagnoses and resolves moderate end-user hardware/software problems including remote access software. 
  • Performs new computer configuration and coordinates the workstation upgrade/replacement process. 
  • Participates in the deployment of new software platforms. 
  • Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. 
  • Verify with the customer that the problem has been resolved and close case. 
Skills Required:
  • Must be proficient in Windows 10
  • Must be proficient in Office 2016
  • Must be proficient in Imaging PCs - Joining PCs to Domain/AD
  • Working knowledge of computer hardware, software, and terminology. 
  • Basic problem solving skills. 
  • Must have good communication skills. 
  • Good organizational skills. 
  • Working knowledge of Remedy Ticketing system a plus. 
  • Good working knowledge of computer imaging process. 
  • Experience required: 4 years with High School Diploma / 2 years with AA Degree. 

Job ID:

Dept ID:

Wayne, NJ
United States of America

Information Technology / IT - Support

Job Type:
Temp Position
Folder Group ID

Posted Date:9/20/2018



Apply for this Position

Job Title: Field Service Help Desk

Location: Wayne, NJ

Job Type: Temp Position

Reference ID: 339119

Posted Date: 9/20/2018

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