Credit & Collections Specialist - Grapevine, TX
Credit & Collections
Digital Retention is a new team and process for the collections department.
The goal is to target our delinquent digital advertisers in attempt to mitigate suspension and ultimately cancellation. We want to retain our digital clients by reselling the value of our digital products or resolving any issues while collecting the delinquency. A Digital Retention specialists will be assigned Salesforce cases for our digital clients (exception of Platinum Campaign Manager accounts*) once they qualify for pre-suspend status based on our policy. Our Client has 3 different types of accounts depending on their credit worthiness (Invoice Billed, Credit Card Billed or Monthly Advance Payment)
The Specialists will be required to evaluate data as they maneuver through a set process and will have to know when to be versatile and deviate from the process to accommodate the client needs.
This position requires flexibility and someone that is multifaceted. Requires extensive collaboration and follow up with multiple cross-functional groups.
• Able evaluate data from multiple sources
• Excellent Attendance Record
• Decision Maker
• Negotiate payment plan/payment arrangements
• Responsible for large inventory
• 3 - 5 years of collections experience
• 2 - 3 years of customer service experience
• Bilingual a plus
• Salesforce experience will be beneficial
United States of America
Online / Full App
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Job Title: Credit & Collections Specialist
Location: Grapevine, TX
Job Type: Temp Position
Reference ID: 339199
Posted Date: 9/14/2018