Language Language

English English español español

E Recruit E Recruit


   Back to Results

Job Title:

Customer Service Coordinator - Fairport, NY

Job Description:

One of the world’s leaders in materials science, our client has an opening for a Customer Service Coordinator in Fairport, NY for a year long contract.  Imagine everything that you could learn to advance your career while working at a company with a 166–year track record of creating life-changing inventions.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Purpose of Position:

Responsible for providing pre-sales and post-sales support to customers. Is liaison between customers and the manufacturing, accounting, and planning groups to resolve all customer requests including order status, delivery projections, product returns, and billing questions. 

Major Responsibilities (Ongoing Tasks) 
• Enters orders, coordinates responses to order change requests, and confirms orders to customers. 
• Provides customers with product return authorization. Reviews warranty claims with quality department. Expedites repairs. 
• Provides quotations to customers from quote teams. Suggests pricing for non-standard items. 
• Enters orders and forecast into sales and operating template for financial reporting and planning on a monthly basis. Creates the Revenue forecast for the Fairport plant and tracks shipments, reporting revenue against plan on a weekly basis to divisional management. 
• Provides solutions to routine commercial problems. 
• Routes sales inquiries to the appropriate commercial owner. 
• Develops relationships within customers procurement team to position Corning as a responsive and capable supplier. 
• Actively works with customers to address payment delinquencies. 
• Generates and publishes reports related to sales metrics such as monthly revenue, backlog, and on-time deliveries. 

Job Specifications - Qualifications 

Education 
Required: Associates Degree 
Desired: Bachelors Degree 

Experience 
• 3-5 years 

• Skills 
o Microsoft Excel - very important 
o Microsoft Word 
o Typing accuracy 
o Excellent written and verbal communications 
o Team work 
o Ability to prioritize and effectively manage time 
o Ability to handle stressful environment and multi-task 
o Diplomacy - able to deliver bad news in a good way 
o Leadership 
o Detail Orientation 
o Perseverance and patience 

• Behaviors/Competencies 
o Desire to roll up sleeves to work directly with customers and internal project teams. 
o Well organized, process oriented, has systematic approach to problem solving 
o Able to work independently 
o Knowledge of manufacturing fundamentals 

5. Key Decision Areas 
• Ongoing customer support/negotiations. 

6. Indicator for Performance Evaluation 
• Timeliness and accuracy of order entry, customer responses, and reports. 
• Formal and informal customer feedback 

Manager Must Haves: 
• Microsoft Excel 
• B2B Order/Vendor Management 
• Background in data analytics 

Job ID:
340167

Dept ID:
10601

Location:
Fairport, NY
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:10/3/2018

Domain:arna

Contact: Tiffany.Baranauskas@advantageresourcing.com

Apply for this Position

Job Title: Customer Service Coordinator

Location: Fairport, NY

Job Type: Temp Position

Reference ID: 340167

Posted Date: 10/3/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)

 

No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.


Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application