Operations Analyst - Sunnyvale, CA
Position : Operations Analyst
Location : Sunnyvale CA
Duration : 1 year contract with possible extension
As an Incentive Operations Analyst on the partner team, you'll manage the day to day operations of key incentive programs, and the reporting and data analysis, supporting our partner ecosystem including the accurate management of program budgets up to $XXM per year.
You will be responsible for budget tracking, ensuring accurate reporting, issuing payments to partners, providing timely support to both external and internal stakeholders, as well as contributing to operational efficiency and program analysis projects as needed.
You will be involved in multiple projects simultaneously involving managing project schedules, identifying risks, and maintaining clear communications with all stakeholders in order to stay coordinated on a project’s progress and deadlines.
Overall, your role will be key towards maintaining a high level of partner satisfaction, data and incentive budget accuracy, and ensuring the success of incentive programs.
Manage daily operations of partner incentive programs within an assigned support response SLA Develop and maintain accurate reports of partner incentive performance, including monitoring of payments earned and progress against program budget Communicate progress of overall incentive against budget and provide recommendations based on data trends
Support the operations of making partner payments within SLA Provide excellent, timely support to both internal and external stakeholders on detailed programs with occasionally changing requirements
Proactively seek resolutions to issues via communication to the appropriate stakeholders and creating or updating processes as needed
Track ongoing status against program timelines to ensure program launches, process updates, communications, etc. are made on time
Required Skills: BA/BS degree in any field; ideally Business, Accounting, or Finance, or 6+years equivalent practical experience
3-4 years experience managing projects, and experience tracking and analyzing financial data in a business analyst, business operations, finance, or accounting type role
Self-starter with strong motivation to achieve accurate project completion in a highly dynamic environment with multiple competing priorities
Ability to flag and escalate urgent scenarios regarding impact to contractual obligations appropriately
Strong communicator with the ability to speak with project team and stakeholders
Experience working in other partner program teams in technology companies.
Strong analytical skills and ability to put together operational dashboards and trackers.
Extensive experience working with spreadsheets including formulas, pivot tables, data importing, and scripts.
Highly detail oriented with the ability to ensure compliance with company and business policies.
Excellent communication skills with ability to communicate effectively using different mediums and across multiple levels ranging from managers to other staff, to external parties.
Proficiency with Salesforce and G Suite (Gmail, Docs, Sheets, Slides, Drive).
1-2 years experience writing BigQuery/SQL queries. Basic understanding of the Cloud industry.
Experience with other channel partner incentive programs in the technology industry.
United States of America
Information Technology / IT - Systems
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Job Title: Operations Analyst
Location: Sunnyvale, CA
Job Type: Temp Position
Reference ID: 341173
Posted Date: 9/28/2018