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Job Title:

Technical Assistance Service Engineer - Plano, TX

Job Description:

Become a Qualified Technical Assistance System (TAS Agent) Assist dealership service technicians in troubleshooting technical problems at an OEMs On-Demand Contact Center. Combine your experience and repair knowledge with an expansive database to provide the latest fix information to dealership technicians via phone. Regularly collaborate with other service engineering teams to diagnose and provide the most accurate information to Fix It Right the First Time. Additional responsibilities may also include acting as a liaison with product engineering, publication and other service engineering personnel to resolve various service issues.

  • Must have hands-on skills as an automotive service technician, dealership experience, diagnostic/repair skills, customer service skills, PC Skills
  • ASE Certifications. Toyota, Lexus or Scion hands on dealership experience.

Responsibilities:
  • Answering 30-40 inbound calls daily from different component groups such as Hybrid, Powertrain, Electrical, Body, and Chassis
  • Providing diagnostic and troubleshooting tips and resolution to dealership technicians
  • Updating and escalating cases to Tier II personnel, product engineers, and Field Technical Specialists on product quality concerns and issues
  • Assist in shadowing and mentoring new hire Tier I
Required Skills and Experience:
  • Equivalent combination of Education and experience
  • Proficiency in MS Office Applications (Word) Internet Browsers
  • Working knowledge of product warranty, policies & procedures
  • Demonstrate ability to interface with Dealer Technicians via phone, email and written communication
  • Exceptional communication skills (verbal and written)
  • Diagnostic skills

Preferred Skills and Experience:

  • Bachelor’s Degree from an accredited 4-year college or university
  • ASE Master Certification
  • 5-10 years exp. Automotive Technician

Job ID:
342366

Dept ID:
10525

Location:
Plano, TX
United States of America

Industry:
Engineering / Engineering

Job Type:
Temp Position
Folder Group ID
38

Posted Date:10/29/2018

Domain:arna

Apply for this Position

Job Title: Technical Assistance Service Engineer

Location: Plano, TX

Job Type: Temp Position

Reference ID: 342366

Posted Date: 10/29/2018

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