Technical Support - Littleton, CO
We have an immediate opening for a Technical Support/Operations Technician in your area!
At our client, our skilled team of Technical Support/Operations Technicians are the driving force that keeps everything flowing. If you have theaHandler experience, a desire to take on challenges, and are a true team player dedicated to exceptional customer service, this position may be for you. Our Client provides a safe working environment and the latest tools and equipment needed in order to perform at an exceptional level of efficiency.
Technical Support/Operations Technicians
Location: Littleton, CO 80120
Shift: 1st- Sunday to Thursday 7:30am-4:00pm.
Opening for the Operations Technician position in the National Dispatch Data Center (NDDC) located in Littleton, Co. The department is a 24/7 with rotating weekends.
The Operations Technician I position is responsible for taking customer status calls, monitoring the proactive tickets for customer circuits, providing technical support to customers, and giving customers the status of their repairs. Technicians use the ticket system to update ticket logs, notify customers of updates and keep customer contact information current. There will be testing of DS1 circuits and logging of test results in the ticket system.
1+ year of technical customer call center experience
2 + years of related work experience
Cisco and Juniper certifications are a plus
Detailed understanding of the OSI networking model physical, data link, and network layers
A proven track record troubleshooting technical issues
An understanding of routing protocols and principals
Knowledge of firewall rules and NAT policies
Experience with Cisco command line interface. Other router CLI experiences a plus.
Understanding of DNS & email troubleshooting
Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
General Work Competencies / Abilities:
Practicing excellent customer service
Demonstrating proficiency with trouble ticketing application and other internal tools
Ability to work in a fast-paced operational environment
Ability to answer customer calls and work issues via trouble ticket proficiently and independently
Ability to work all shifts in a 24 x 7 environment
Ability to learn in an ‘on-the-job’ training environment
Update trouble tickets which summarizes troubleshooting steps taken & the status of the customers issue
If interested, please APPLY RIGHT AWAY!!!
United States of America
Online / Full App
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Job Title: Technical Support
Location: Littleton, CO
Job Type: Temp Position
Reference ID: 342558
Posted Date: 10/9/2018