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Job Title:

Customer Service Coordinator - Hickory, NC

Job Description:

One of the world’s leaders in materials science, our client has an opening for a Customer Service Coordinator to work onsite in Hickory/Charlotte for a year long contract.  Imagine everything that you could learn to advance your career while working at a company with a 166–year track record of creating life-changing inventions.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Work Schedule: Monday -Friday, schedule/flex-time: 40 hours - Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM. 

***Hickory HQ - Relocating to Charlotte in 2018 - Must be willing to commute or relocate at that time.*** 

Education and Experience: 
Required: High School Degree 
Preferred: 2-year Associate Business Degree or Bachelor Degree 
Preferred: Customer Service Corporate environment experience 

Candidates need to be self motiviated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team. 

Candidates must have excellent computer skills to perform this job and produce error free work. 
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint. 

Language: Excellent grammar required written and verbaL; , Spanish is a plus 

Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. 

Day to Day Responsibilities: 
Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities. 
Ability to communicate product discrepancy specification information to customers. 
Build strong working relationships with both internal and external customers. 
Understand and execute contractual agreements. 
Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements. 
Professional phone skills and written communication skills to include excellent use of grammar and sentence structure. 
Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers. 
Participation in training, testing, and project related activities as identified. 
Represent Company to the customer in a highly effective, professional manner. 

Required Skills: 
• Represent Company in a professional manner at all times, even under pressure. 
• Quality and customer focused. 
• Excellent verbal and written communication skills. 
• Effective problem solver, detail oriented. 
• Demonstrate time management skills and the ability to multitask. 
• Motivated Team Player - ability to lead and participate within self-motivated work teams. 
• Ability to grow within the organization. 
• Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint. 
• Excellent typing and keyboarding skills. 
• Proficient math skills. 
• Ability to work a variety of work schedules, including holiday and weekend emergency coverage. 
• Produce error free work 

Soft Skills: 
• Strong interpersonal skills. 
• Team oriented. 
• Sincere desire to deliver an outstanding customer experience.

Job ID:

Dept ID:

Hickory, NC
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:10/23/2018



Apply for this Position

Job Title: Customer Service Coordinator

Location: Hickory, NC

Job Type: Temp Position

Reference ID: 343745

Posted Date: 10/23/2018

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