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Job Title:

Operations Technician - Arlington, VA

Job Description:

Title: Operations Technician II (343915)

Duration: 6 Months

Location: Arlington, VA

11pm-7am night shift

Job Description:

• Responsible for identifying and resolving customer reported trouble

• Provide advance technical support to include remote trouble diagnostics and correction

• Updates status to customers on an as required basis

• Escalation of customer and network trouble to ensure timely resolution

• Using INTAS, and CLI access this position will isolate layer 1 problems on DS0, DS1 and DS3 circuits on the IP platform, VPN and MPLS Network.

• Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet

• Actively participates in maintenance bridges/calls to isolate network issues

• Responsible for the reporting of database discrepancies and changes


• Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets.

• Basic knowledge of IP architecture and IP routing.

• Test knowledge of DS0/DS1 circuits, and the ability to isolate physical layer troubles.

• Understanding of ISDN circuits and troubleshooting practices.

• Experience working with software and hardware tools to remotely identify and diagnose WAN problems.

• Knowledge of TCP/IP, routing protocols, and IP addressing.

• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.

• Experience with troubleshooting Ethernet circuits

• Experience with Wireless Access Points and various remote switches/MUXs/VOIP Telephones

• Familiarity with long distance and international dialing and routing.

General Work Competencies / Abilities:

Apply excellent customer service skills.

Demonstrated proficiency with trouble ticketing applications as well as other internal tools.

The ability to work off hours/on call and during holidays.

Experience Mentoring/Training/Coaching less experienced employees/customers.

Initiate internal escalations on customers behalf and provide follow up.

Effectively manages customer expectations (status and clear description of activities).

Ability to work independently with minimal supervision.

Ability to manage multiple tasks on time.

Ability to learn in an on-the-job training environment.

Ability to work all shifts in a 7x24x365 environment.

Basic Qualifications:

3+ year of technical customer call center experience.

Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience.

• Test knowledge/experience of DS0/DS1 circuits.

• Knowledge of TCP/IP, routing protocols, and IP addressing.

• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.

Cisco and Juniper certifications are a plus.

Job ID:

Dept ID:

Arlington, VA
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:10/19/2018



Apply for this Position

Job Title: Operations Technician

Location: Arlington, VA

Job Type: Temp Position

Reference ID: 343915

Posted Date: 10/19/2018

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