Language Language

English English español español

E Recruit E Recruit


   Back to Results

Job Title:

Operations Technician - Arlington, VA

Job Description:

Title: Operations Technician II (343915)

Duration: 6 Months

Location: Arlington, VA

11pm-7am night shift



Job Description:

• Responsible for identifying and resolving customer reported trouble

• Provide advance technical support to include remote trouble diagnostics and correction

• Updates status to customers on an as required basis

• Escalation of customer and network trouble to ensure timely resolution

• Using INTAS, and CLI access this position will isolate layer 1 problems on DS0, DS1 and DS3 circuits on the IP platform, VPN and MPLS Network.

• Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet

• Actively participates in maintenance bridges/calls to isolate network issues

• Responsible for the reporting of database discrepancies and changes



Knowledge:



• Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets.

• Basic knowledge of IP architecture and IP routing.

• Test knowledge of DS0/DS1 circuits, and the ability to isolate physical layer troubles.

• Understanding of ISDN circuits and troubleshooting practices.

• Experience working with software and hardware tools to remotely identify and diagnose WAN problems.

• Knowledge of TCP/IP, routing protocols, and IP addressing.

• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.

• Experience with troubleshooting Ethernet circuits

• Experience with Wireless Access Points and various remote switches/MUXs/VOIP Telephones

• Familiarity with long distance and international dialing and routing.



General Work Competencies / Abilities:



Apply excellent customer service skills.

Demonstrated proficiency with trouble ticketing applications as well as other internal tools.

The ability to work off hours/on call and during holidays.

Experience Mentoring/Training/Coaching less experienced employees/customers.

Initiate internal escalations on customers behalf and provide follow up.

Effectively manages customer expectations (status and clear description of activities).

Ability to work independently with minimal supervision.

Ability to manage multiple tasks on time.

Ability to learn in an on-the-job training environment.

Ability to work all shifts in a 7x24x365 environment.



Basic Qualifications:



3+ year of technical customer call center experience.

Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience.

• Test knowledge/experience of DS0/DS1 circuits.

• Knowledge of TCP/IP, routing protocols, and IP addressing.

• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.

Cisco and Juniper certifications are a plus.

Job ID:
343915

Dept ID:
10600

Location:
Arlington, VA
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:10/19/2018

Domain:arna

Contact: saubhik.samant@advantageresourcing.com

Apply for this Position

Job Title: Operations Technician

Location: Arlington, VA

Job Type: Temp Position

Reference ID: 343915

Posted Date: 10/19/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)

 

No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.


Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application