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Job Title:

Service Support Specialist - Draper, UT

Job Description:

Service Support Specialist

Role
Our client is seeking Service Support Specialist to work on one of the most progressive companies in the world. This position requires the highest level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.
The overall responsibility of this role is to ensure our client’s meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with customers and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.

Responsibilities:
Deliver an exceptional customer experience by taking inbound phone calls for service center customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Assist customers in scheduling appointments with the local service team
Provide an exceptional experience to our customers on a day to day basis
Accurately record issues and data into CRM / Vehicle Support System

Requirements:
Minimum 2 years of relevant work experience
Excellent written and oral communications skills
Exceptional customer service and soft skills
Ability to effectively prioritize and multitask
Fluent in customer management systems and MS Office Suite
Administrative duties and customer service experience is a must
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Willingness to assist and teach others on the team
Establish and maintain positive, cooperative, working relationships
Work in a team-based environment and achieve common goal 

Job ID:
343987

Dept ID:
10571

Location:
Draper, UT
United States of America

Industry:
Sales & Marketing / Sales

Job Type:
Temp to Hire Position
Folder Group ID
222

Posted Date:10/19/2018

Domain:arna

Contact: alani.suon@advantageresourcing.com

Apply for this Position

Job Title: Service Support Specialist

Location: Draper, UT

Job Type: Temp to Hire Position

Reference ID: 343987

Posted Date: 10/19/2018

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