Customer Service Representative - Painted Post, NY
One of the world’s leaders in materials science, our client has an opening for a Customer Service Rep to work onsite in Corning, NY. While this is a 6+ month contract position it has the potential to extend to 24 months.
- Strong technical skills, customer service background, excellent communication skills, and the ability to multitask.
- Bilingual position English and Spanish
- Must be fluent and able to read, write, and speak in both.
- While this is an entry level position, the candidate’s progress will be evaluated and they may be considered for future development opportunities within the Service Line and/or other organizations after the first year.
- The IT Service Desk Agent will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure via a contact center based in the Corning Valley (USA).
- The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016).
- Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
- Performance is measured on a variety of key performance indicators, including First Call Resolve, SLA, and customer service.
- The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
- This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts.
- The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
- Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Painted Post, NY
United States of America
Online / Full App
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Job Title: Customer Service Representative
Location: Painted Post, NY
Job Type: Temp Position
Reference ID: 344413
Posted Date: 11/5/2018